McMullen Ford- Council Bluffs

Terrible service There sales department is TERRIBLE. They made promises they didn't keep. They gave me time frames, 45 to 60 days to receive a rebate. I waited almo There sales department is TERRIBLE. They made promises they didn't keep. They gave me time frames, 45 to 60 days to receive a rebate. I waited almost 75 days before my first follow up and they said they would have to check with the dealership, or the bank. They never took ownership of the situation and just pointed fingers. not I'm waiting for them to "follow up with me." I will never use this dealership again. More

Easy to work with Rick worked hard to find the car I wanted and to find any possible rebates. He is a great guy to work with, I would definitely go back to get another Rick worked hard to find the car I wanted and to find any possible rebates. He is a great guy to work with, I would definitely go back to get another vehicle from him!! More

Wonderful Salesmenship I put in an online request and Rick called me. Found the car I wanted with the addons I requested. Went on a 30 minute test drive, he made sure we tes I put in an online request and Rick called me. Found the car I wanted with the addons I requested. Went on a 30 minute test drive, he made sure we tested all types of roads. Worked tirelessly trying to get me a lower price with a higher price for my trade in! 1K more than other Ford dealerships offered! I would definitely recommend him for anyone looking to buy a new or used car. More

Ford F-150 I dislike the car buying experience but when I went to McMullen Ford I was greeted by RIck, a salesmen who was personable and fun to deal with. He sof I dislike the car buying experience but when I went to McMullen Ford I was greeted by RIck, a salesmen who was personable and fun to deal with. He softened the typical grueling car buying experience and made it quick and painless. I found a great truck for a fair price. My finance officer...she was incredible and made that process the best experience I ever had, she also was funny, intelligent and trustworthy. I plan on buying my next vehicle at McMullen Ford!!! More

From the time I pulled in everyone was helpful and nice It was the best experience I had when I bought the Ford Taurus . Everyone that I talked with was friendly and really knew there jobs. I want to say It was the best experience I had when I bought the Ford Taurus . Everyone that I talked with was friendly and really knew there jobs. I want to say great job to the manager for leading such a good team, to the finance what a very sweet lady who really took the time for a good rate for me. The receptions was also very nice and congratulation me after hearing I got the car. And a very Big Thanks To Rick Ham who went above and beyond with everything he did. he done a very good job going over the warranty information, to explaining all the options on the car. you all work good together keep up the great job!!!!!!! Thanks Again for a great experience !!! Mike More

Ruined my new car. I took my beautiful new Ford Fusion in to fix a problem with the air conditioning housing. This was to be a 2 day job. They had to take the dash out I took my beautiful new Ford Fusion in to fix a problem with the air conditioning housing. This was to be a 2 day job. They had to take the dash out and the doors off. They managed to cause body damage to a door (which they were able to fix)... but they destroyed the dash. The dash is wavy and about an inch below where it should be... you can't just see the foam that was hidden by the dash when I took the car in... the dash is now BELOW the foam! I returned the car multiple times for them to correct the problem... each time (after a week) they said it was done... and nothing had changed. The car only came back dirtier and more scuffed up in new places each time. They finally said there was nothing they could do to fix the problem.... that it was a poor design issue by Ford. I am now in my 5th week without the vehicle and 2nd dealership trying to get my pristine new car with 8000 miles to not look like a used, damaged, dumpy, piece of s*%t. There were other issues/problems they said they fixed as well that took multiple tries and 3 weeks to resolve. The whole process has been a nightmare. McMullen Ford sucks. DO NOT TRUST THEM WITH YOUR NEW VEHICLE. More

We fortunately had a good experience during our vehicle purchase (used by fairly new). It was with an experienced sales person Steve who stated who had recently started working at this location. We found purchase (used by fairly new). It was with an experienced sales person Steve who stated who had recently started working at this location. We found the vehicle we wanted to see on the internet, called and did a telephone deal, then bought it. We had a smooth experience in finance and was even able to get the DMV paperwork processed expeditiously so my daughter could take just purchased vehicle to college! I thank God for our transaction...and of the staff who worked with us. More

McMullen Ford is the worst dealership in the area. We were interested in purchasing a SUV, the dealer Bob was very demanding, and straight forward, with no interest in actually selling the car. When we w were interested in purchasing a SUV, the dealer Bob was very demanding, and straight forward, with no interest in actually selling the car. When we were greeted with the finance manager they were eager to take our information to get the deal underway. But, as it turns out they are very lazy at returning calls and getting forms mailed. Within that time we got a call from another dealer (Performance Ford they are wonderful!!) and they were able to offer us the same type of SUV with small cosmetic differences but almost $3000 cheaper. So as we began to make a deal with Performance Ford, we respectively called McMullen Fords' dealer Bob to decline the offer they had made with us or to see if they could beat the price. Bob, the sales man, basically told off my husband and YELLED "I thought we had a deal, go with them then!!!!!" and hung up on my husband (beyond words, so rude ) We were speechless that as a car saleman that McMullen Ford employed could be so rude and disrespectful!!! Long story short, Bob the saleman from McMullen Ford did call back and apologize for his outburst; saying "You just caught me at a bad time, but I'm still mad at you" It is insane that a person of customer service would act this way to a potential buyer. Overall McMullen Ford is the WORST dealership in the Omaha/Council Bluffs area and will never go back or recommend to anyone. IF YOU WANT A GOOD DEAL THAN GO TO PERFORMANCE FORD IN OMAHA,THEY ARE WONDERFUL!! MCMULLEN FORD IS THE WORST!!!! More

In general, not the most positive experience I have had at a car dealership. Many aspects of this transaction were not up to Ford standards, a certified used car should be inspected so that these issues, at a car dealership. Many aspects of this transaction were not up to Ford standards, a certified used car should be inspected so that these issues, that we had, do not occur... More

This is an excellent dealership. Randy-in service takes the time to listen to my concerns and makes sure the job is done right the first time. The friendliness of the whole dealership is exceptional. I a the time to listen to my concerns and makes sure the job is done right the first time. The friendliness of the whole dealership is exceptional. I always feel welcomed at McMullen Ford. There is not a better dealership than this one. Satisfaction is job #1 with them. They stand behind the sale of the vehicle and continue making sure satisfaction is complete. More