Meadowlands of Carmel which is owned by Mr. Ken Volz absolutely destroyed my vehicle over 2 years ago and have still not made any of the proper repairs. It started off with a transmission flush on my 2007 6.6 Duramax HD Diesel with an Allison transmission. They sent me home with no oil in my transmission. The truck was then towed back to the dealership filled up, and I picked the truck up. Little did I know, that they had overfilled transmission by at least 6 quarts. If you know anything about Allison transmissions, they are very sensitive, but if taking care of correctly they will last forever. This is why they are used in heavy equipment. I was told when I picked up the truck set the transmission would be under warranty for the rest of the life of the truck. Magically, that information disappeared out of there system. I'm a very small owned and operated excavation company. I run a company with my son I, myself, and my truck. I do own a diesel machinery so I do know how to take care of it very well. So some time goes by. I'm still well within my transmission fluid limits as to when it's supposed to be changed. In fact, the fluid wasn't even tinted, it was just overfilled by approximately 6 quarts.The transmission would not shift, go into gear or move the truck whatsoever. I called meadowland of Carmel and they came with a flatbed again. My truck was there for over a year. After being fed a bunch of excuses, listening to mechanics tell me the truth and I'm walking into service and getting lied to, I reached out to Chevy customer service. Which by the way, is an absolute joke. They could care less oh, you cannot move up a ladder and talk to anybody important. They changed their extensions daily so you can never get the same person on the phone to work on your case. Nevertheless, I'm still battling because after they told me I needed a torque converter which they installed, I received a call stating that my truck was up on the lift and they were shifting through the gears when they seized my motor. So the truck goes back outside and sits for another 6 months. And this time, my truck got destroyed. Dents up and down the side, the flat spots in my tires, two brand-new dead batteries, mice inside my truck. As if it couldn't get any worse, I drive by my truck every day on my way to work sitting in the same place while I was told they were going to put a brand new Duramax on order and install it. that was another two-month battle with customer care which somehow I got completed and the motor arrived. Well, what I didn't know was they never split the motor and transmission to determine what was really wrong with the truck. So after this extremely long and painful battle, they finally pushed my truck in and realized they didn't seize the motor, they melted my transmission together. Back to customer support I go. My truck was left outside with the hood open, all caps off every reservoir including the oil cap. Obviously it was left like this because they thought they seized my motor. So after I get another interesting phone call I get another new case number from Chevy customer care. I think I have about 10 of them now which mean absolutely nothing.I explained what happened demanded a new transmission and my truck to be immediately fixed. I also explained that my excavation season was coming up and I needed a loaner truck immediately that could pull what my truck can. They loaned me a Dodge two door pickup truck that couldn't get out of its own way if it wanted to. It couldn't even move my trailer let alone my machine with my trailer. My truck is a full four door which I explained I needed because I have five children with a small business. So I ended up losing an entire excavation season. We had a very mild winter here in New York, so honestly it never should have stopped and I still can't excavate until this point because I ended up getting a truck back with a junkyard Allison transmission with unknown mileage that doesn't go into reverse, manually shift, (since it is a trip tronic transmission or whatever Chevy calls it), does not shift properly and makes horrible noises. When I asked customer care why I went from getting a brand new Duramax motor to a junkyard Allison transmission they could not answer that question because the dealership is independently owned. I went to pick up this truck three times. The first time every single light was on the dashboard. The second time the transmission would not shift out of second gear. The third time I went back, I figured before any more damage is done to my truck I need to just take it and get it out of there. Till this day I'm still fighting with customer care Chevy and Mister Ken Volz, who by the way also owns Brewster Ford and Chrysler Dodge Jeep of Yorktown New York. after being thrown off in every direction trying to figure out who the owner was, his desk was literally across the hall from the service manager Kenneth Kepler's office that I have been dealing with this entire I requested a meeting with Mr Ken Volz face to face and I was told he would meet with me that Wednesday and I would be emailed the date and time because he had to speak with his service manager Kenneth Kepler first. I never received an email. I never received a phone call. I never received anything but an$80,000 truck that does not run!!! I have put in numerous phone calls for him to return. I have been told that he is out of the office until the virus is over. Who puts a truck up on a lift and spins the tires with no load on the vehicle??? Why wouldn't they take it for a road test? This man is a coward, does not deserve to own any dealership because he does not respect his customers. They absolutely destroyed my truck, my business, and family. If anyone can help me move this along please feel free to contact me.
Sincerely, Matthew Hawley.