Meadowland Of Carmel - Service Center

Customer service and Service Department Hospitality After purchasing my 2017 GMC Acadia at a different location, I pulled into Meadowland of Carmel complaining of a noise while turning my steering wheel After purchasing my 2017 GMC Acadia at a different location, I pulled into Meadowland of Carmel complaining of a noise while turning my steering wheel. They immediately took my car in and sent me home with a loaner. Within one hour I received a call that they located the problem and ordered the part. My part came in within one week, and my car was fixed within one hour of me dropping it off. Melvin, one of the mechanics was extremely knowledgeable and competent. Krissy was pleasant and caring, Jim brought me to Ken and explained what was going on. Ken Kepler explained, although it was a minor problem, his goal was to gain my confidence in GMC, so he called his Regional Manager who was more than happy to extend my warranty. I love my car. It rides beautifully, and after the way I was treated, I will be sure to purchase my future vehicles from Meadowland of Carmel. More

Last minute service. My 2010 PTO Cruiser needed a jump start on a late Friday afternoon. I called Meadowlands for an appointment so they might take in my car that night to My 2010 PTO Cruiser needed a jump start on a late Friday afternoon. I called Meadowlands for an appointment so they might take in my car that night to be worked the following Monday or Tuesday. Early Saturday, to my surprise, I received a call from the service department saying that they had diagnosed the problem and filled me in as to the fix as well as cost. The car was ready in an hour and they came in $50.00 under the estimate. That is how you keep customer coming back. More

Enjoyable visit Brought my GMC truck for oil change and three recalls. Done in one hour and fifteen minutes and two of recalls taken care of. Third one parts are orde Brought my GMC truck for oil change and three recalls. Done in one hour and fifteen minutes and two of recalls taken care of. Third one parts are ordered. Everyone was very friendly and very efficient and work was completed faster than anticipated. More

Great Service Brought my 2015 Jeep Cherokee in for service. Dropped it off the night before and by 10:30 Jack from service called that my Jeep was ready to be pick Brought my 2015 Jeep Cherokee in for service. Dropped it off the night before and by 10:30 Jack from service called that my Jeep was ready to be picked up. Noticed an immediate improvement in the shifting. The service was fast and efficient! More

I am a repeat customer for 16 years I have been a loyal customer and purchase a new car every other year. They consistantly give me a great deal on my trade in and purchase price. The sa I have been a loyal customer and purchase a new car every other year. They consistantly give me a great deal on my trade in and purchase price. The sales and service staff are a higher caliber than any other dealership in the area, It is always a pleasure to deal with them. Ken Keppler The service manager is exceptional. I always seek his advice prior to any purchase. I many instances with used vehicles I have purchased for my business, he has solved problems that independent mechanics could not. I travel 30 minutes to their dealership and it is worth it. More

Please Explain This I brought my 2014 Jeep Grand Cherokee into the Meadowland's service department today asking for a software update for my radio. My radio display was f I brought my 2014 Jeep Grand Cherokee into the Meadowland's service department today asking for a software update for my radio. My radio display was flashing "please insert update USB." The service department called and told me my radio was dead and needed to be replaced for $2500, but they would do me a favor and only charge $550. Additionally, they were charging an $80 diagnostic fee, despite being informed of the issue on drop off. Upon questioning the diagnosis fee, it was very quickly waived and I expressed doubt in needing a new radio. I told them I would try to update the radio software on my own. I was assured that everything was tried and tested and the radio was as dead as could be. Further, they repeatedly told me that I absolutely could not update my own software. Within 15 minutes of leaving, Meadowland called and offered to replace my radio for free. My husband downloaded the uconnect software on to a USB and within 10 minutes my radio was as good as new. Upon calling Meadowland and informing them that the radio is fixed, they were speechless. No apologies, no explanation, nothing. I am so disappointed in the lack of professionalism and the utter dishonesty. Either the technicians are completely incompetent or Meadowland is scamming unsuspecting customers. We have repeatedly asked to speak with a manager, but have yet to hear from anyone. I will never do business with Meadowland again and will be sure to warn everyone I know. More

service was excellent I took my 2014 SRT Jeep in for service at this dealer and had a great experience. Anthony was the person I worked with for outlining the service and h I took my 2014 SRT Jeep in for service at this dealer and had a great experience. Anthony was the person I worked with for outlining the service and he was friendly and courteous. CJ is the tech who worked on my vehicle, and he is excellent. Thorough, professional, friendly, knowledgable. I will continue to travel from CT to this dealer for service because I have found a dealership I can trust with my vehicle. Thanks again to the service team from Meadowland for the excellent service! More

Body Shop Professionalism- Tristine My experience has to do with their body shop, specifically their front person who deals directly with the car owner and the insurance company. Tristin My experience has to do with their body shop, specifically their front person who deals directly with the car owner and the insurance company. Tristine was the go between who actually fought with an out of state insurance company to get the job done right. The insurance company would not agree to pay the cost, and in addition, wanted to use after market parts instead on Honda certified parts to replace my quarter, fender and rear bumper. In fact, Tristine convinced them my rear bumper needed replacing because initially, they were not replacing it. Persistence was the key and without it her daily communication, I am certain I would have not received the full amount from this insurance company. My car still looks great today and I recommend her professionally for any future work and to anyone looking for the most conscientious and thorough person to get the job done. More

Autobody Shop Experience I had my 2014 Durango in to repair the rear bumper and lower valence due to a small rear end hit. I was promised the truck would be ready by thursday I had my 2014 Durango in to repair the rear bumper and lower valence due to a small rear end hit. I was promised the truck would be ready by thursday or friday. To my surprise it was done wednesday. The workmanship and repair was wonderful. Looks like it was when we botught it. Could I have gone to a independent shop, maybe would have been less, All I can say I am very happy with my choice to have it done at the Dealership. Hopefully I never have to again, but I know this is a place I can trust More

Bad Service Experience I left my vehicle for an oil change and when I went to pick it up the woman didn't know why it was there. They hadn't started the service because she I left my vehicle for an oil change and when I went to pick it up the woman didn't know why it was there. They hadn't started the service because she had not talked to the woman I dropped it off with. To make matters worse, they refused to give me an inspection certificate for NY State unless they repaired an item they supposedly repaired while the car was under warranty. It would not have been so bad except for the fact that I repeatedly tried to speak with some about this matter and the salesperson I originally bought the car and the service manager did not return my calls. More