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Med Center Mazda - Service Center

Pelham, AL

4.6
1,912 Reviews

1,912 Reviews of Med Center Mazda - Service Center

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April 27, 2022

I love the communication interaction immediately with your service advisor by text., unfortunately I was told the system wasn’t working because I didn’t get the video I usually get. Otherwise the service More

by aimalone7095
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Med Center Mazda responded

Really glad you had a positive experience. Thanks for reviewing. We'll be sure to get the video working for next time. We will share this with the team!

April 27, 2022

Good reminders, greeted me and gave clear direction, wait time was not above 3 or 4 minutes. More

by Hisc.Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Med Center Mazda responded

Thanks for taking time out of your day to review us. We look forward to serving you again soon!

April 26, 2022

The company was Great, Respectful, Easy to work with and got my car back to me in a timely manner. More

by Vjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Jones 👍👍, Bim Songer
Apr 27, 2022 -

Med Center Mazda responded

Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to seeing you again!

April 26, 2022

Service was excellent they got in and out efficiently. Contacted me in advance with any before they did repairs and gave pricing. More

by larry.graham57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Apr 27, 2022 -

Med Center Mazda responded

Larry, Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to seeing you again!

April 26, 2022

I like the video they sent me to show my car’s inspection. They also have a nice waiting room. More

by KMAC1589
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Apr 27, 2022 -

Med Center Mazda responded

Thanks for the review, Hope to see you again in the near future!

April 25, 2022

I particularly enjoyed the new smiling face of your new service advisor- he was very cordial and pleasant. The waiting area is always nice and clean. More

by sue_tryon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bim Songer
Apr 26, 2022 -

Med Center Mazda responded

Sue, Thank you for sharing your 5-star experience! We really appreciate the positive feedback and will be sharing this with our team. Safe travels!

April 23, 2022

I’m pleased with the customer service staff, very helpful and attentive and even that I showed up without an appointment, the waiting time was short, and they did the full service. Thank you Mazda. More

by Luz Marina Mann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rubin Lapidus
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Apr 25, 2022 -

Med Center Mazda responded

So glad you had a great experience, Luz. Have a wonderful day!

April 22, 2022

Fast, friendly service at a reasonable price. Love the video showing the inspection. Highly recommend! More

by bfrederick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Apr 25, 2022 -

Med Center Mazda responded

We appreciate the review. Thanks for taking the time. We look forward to serving you again soon!

April 19, 2022

Excellent service in a timely manner. Nice, relaxing wait area with snacks, water, coffee and soda. More

by dwatts_dmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Apr 20, 2022 -

Med Center Mazda responded

This is great to hear! Thanks for reviewing us and we hope to work with you again. Drive safe!

April 19, 2022

I like the dealership. The service writers qualify seems to have diminished somewhat in my opinion, both interactions and quality. I had to bring vehicle back in for a seco More

by LITBIT1956
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bim Songer
Apr 20, 2022 -

Med Center Mazda responded

Thank you for your feedback. We apologize that you had to return twice for the service on your vehicle. Sometimes service issues can be hard to diagnose. We would love to gather additional details regarding your visit so that we can improve. When convenient, please contact our General Manager, Chris Martin at cmartin@medcentermazda.com.

Apr 20, 2022 -

LITBIT1956 responded

The two items I had to return for I feel should have been found when going through a check list to confirm all items were functional after the first visit and before the care was released. Now that appointments are basically required and that I no longer work where I have the flexibility to drop the car off like before, the second visit was more inconvenient. I was fortunate I was able to change some things so I could just stay while it was worked on the second time.

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