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Med Center Mazda - Service Center
Pelham, AL
1,928 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,928 Reviews of Med Center Mazda - Service Center
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March 18, 2021
Always a friendly environment when going to get my car serviced. Barry always takes good care of me and my car no matter what it needs! serviced. Barry always takes good care of me and my car no matter what it needs! More
by Matt
Verified Customer
March 17, 2021
I always receive the best service here! They work hard to fix my poor little car as quickly as possible. I truly appreciate knowing they are not to recommend services that are not necessary. Highly recommend fix my poor little car as quickly as possible. I truly appreciate knowing they are not to recommend services that are not necessary. Highly recommend! More
by JLH
March 13, 2021
They were friendly, professional, and very helpful. It was my first visit to the facility and they made the process very easy. Excellent customer service! was my first visit to the facility and they made the process very easy. Excellent customer service! More
by MzTrob
Employees Worked With
Barry Sundman
March 13, 2021
Service department devoid of basic customer service. Department almost never answers a phone call, messages not returned, service writer appears to have no interest in listing or hearing customer concer Department almost never answers a phone call, messages not returned, service writer appears to have no interest in listing or hearing customer concerns, when repairs are not completed and unresolved issues remain, department staff responds with indignant arrogance equating level of customer dissatisfaction with amount of money spent on repairs and patronizing superiority in technical explanations of mechanical functioning-(James Hobbs). On a positive note, if you are willing to suffer the litany of abuses by these people and happen to have the patience to leave a negative social media review you will get a call from a member of this department. Apparently the facade of positive reviews is the only means to pull in unsuspecting and unaware customers. Just listed my Mazda for sale today as anything approaching professional Mazda service for this car is unavailable in the Birmingham area. More
by Otis Smith
March 12, 2021
I had to take my car in for recall work. I am so appreciative of how nice and helpful everyone was in making it as easy as possible. appreciative of how nice and helpful everyone was in making it as easy as possible. More
by bonniegriffin99
March 12, 2021
The work done on my car was for a recall. Despite multiple signs posted requiring masks to be worn the large majority of employees did not attempt to cover their face and at least half of them did no multiple signs posted requiring masks to be worn the large majority of employees did not attempt to cover their face and at least half of them did not even have a mask with them. I made it a game to take pictures of these employees while standing near said signs and send them to my friends. Thanks for the good laugh, I didn’t realize that Pelham had eradicated covid already, well done! The service center associate kindly mansplained the repair and wait time to me as if I had never driven a car before or taken one in for service. So thankful for his expertise. I honestly don’t know what women like me would do without a man to tell us about things like cars. The service I’m sure is top rate but I won’t be returning or ranking this review highly based on the experience I had inside your service center. More
by Carrie
March 10, 2021
Excellent service! Wonderful associates who aim to please the customer! Love the guys at medcenter!!! They even dropped off my mother and I down the street so we could eat breakfast while we waited. I have n the customer! Love the guys at medcenter!!! They even dropped off my mother and I down the street so we could eat breakfast while we waited. I have no complaints and recommend Mazda to my family and friends! More
by auntkk33
March 04, 2021
Great working with mazda advisor Barry and top notch as always. What impressed me the most is now the technician has video sent to my phone to show inspection of vehicle and explanation of said vehicle. always. What impressed me the most is now the technician has video sent to my phone to show inspection of vehicle and explanation of said vehicle. Suggest you keep doing this because it gives customer peace of mind. More
by vince
Employees Worked With
Barry Sundman
March 03, 2021
Staff was friendly and had my car ready when promised. Waiting area was nice and comfortable. They provided snacks and free WiFi in the waiting area. Waiting area was nice and comfortable. They provided snacks and free WiFi in the waiting area. More
by SHUTTO2
March 02, 2021
Service area very nice and prompt James took my car in with professional care. Car was serviced within a good time frame.Quality of work very good. with professional care. Car was serviced within a good time frame.Quality of work very good. More
by pingpong6358
