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Med Center Mazda - Service Center
Pelham, AL
1,941 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,941 Reviews of Med Center Mazda - Service Center
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January 25, 2025
Very professional from drop off to pick up. Replaced battery, under warranty without any problems. Replaced battery, under warranty without any problems. More
by traywib
Verified Customer
January 24, 2025
I love this dealership but my current experience with service has been less than stellar. Signing up online for appointment I was told I did not do it correctly ok I take that but it happened again when service has been less than stellar. Signing up online for appointment I was told I did not do it correctly ok I take that but it happened again when the service people signed up. Maybe I didn’t do it wrong? Yes when I looked at the text with the appointment it was not the date I signed up for. Could there be a glitch in the system sure. Don’t turn me away 2 times when I have driven 45 minutes to get to you. With previous service experiences both at Mazda and other dealerships I was met in the bay. Not here by the guy who was there when my husband drove up. I have an info light coming up and after inspection they said we don’t find it. However it has come up on 3 days since. My tires were low the first visit and they were still low after inspection. I had to go elsewhere to fill. I have been the owner of 5 Mazdas with no problems but if the service continues to be like this despite having the best salesman ever in Joey Chance I will not own another. We did speak with people at the dealership and were accommodated after the second visit but not before being turned away by the guy at the desk More
by Bwturner19
January 23, 2025
The Service was as expected: good and kind The waiting room is comfortable, and it has various snacks and drinks. I am waiting for Mr. James’s answer about an issue by car showed after the med service on room is comfortable, and it has various snacks and drinks. I am waiting for Mr. James’s answer about an issue by car showed after the med service on January 21/25 More
by Marlen Perez
Employees Worked With
January 21, 2025
They were very timely in letting me know when to come and how long it would take for the updates to be made to my vehicle. how long it would take for the updates to be made to my vehicle. More
by Kamencorey
Employees Worked With
January 18, 2025
Experience was good. I was very disappointed that FOX news(not local Fox channel) was playing in the waiting area. I would have preferred a game or HGTV, etc -whatever. I I was very disappointed that FOX news(not local Fox channel) was playing in the waiting area. I would have preferred a game or HGTV, etc -whatever. I did say something and they(manager) said customers have control of the channel. Manager was nice about the whole thing. I was still disappointed. Grateful I took earbuds and tried to tune it out. I think the dealership should remain a neutral non political environment. But, overall experience was good. (Joey Chance was my salesman a year ago or more and he was tremendous!) More
by Nataliesansom
Employees Worked With
January 15, 2025
Very nice. Service was fantastic and they were very friendly and super helpful. Keep up the great work! Service was fantastic and they were very friendly and super helpful. Keep up the great work! More
by jdthomaspgal14
January 09, 2025
Great customer service and kept us informed on what was going on with our vehicle. Video was great explaining everything going on with our vehicle. Video was great explaining everything More
by Rr4usm
January 09, 2025
Very professional, friendly, easy to work with. They provide a very nice and comfortable waiting area while your vehicle is being serviced. They provide a very nice and comfortable waiting area while your vehicle is being serviced. More
by LBallard
January 04, 2025
Whoever worked on our car put too much oil in and we had to return due to heavy black smoking. Such an inconvenience and could have been very dangerous for our teenager. Your workers need to pay attention to return due to heavy black smoking. Such an inconvenience and could have been very dangerous for our teenager. Your workers need to pay attention to details. They did give us a free oil change for next time. More
by mpretnar
