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Med Center Mazda - Service Center

Pelham, AL

4.6
1,897 Reviews

1,897 Reviews of Med Center Mazda - Service Center

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April 29, 2025

Best collision center I’ve experienced in my nearly 70 years. Knowledgeable and friendly staff, good work and clean suv when I picked it up. Would use again if ever the need arises again. More

by DEE.RDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 28, 2025

My technician went above and beyond to help me. He was easy to work with and answered all my questions thoroughly and promptly More

by lindaearlene
Recommend Dealer
Yes
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April 28, 2025

Wait was too long but the service was good. I waited over two hours for an oil change that was a scheduled event. More

by Mollymphoto
Recommend Dealer
No
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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May 01, 2025 -

Med Center Mazda responded

Thank you for your feedback—we’re glad to hear you were satisfied with the service overall. That said, we understand how frustrating it can be to wait longer than expected for a scheduled oil change, and we apologize for the delay. Our team is continually working to improve efficiency without compromising the quality of care our customers deserve. Feedback like yours is invaluable in helping us identify where we can do better, and we’ll be reviewing this experience to help ensure smoother visits moving forward. If you’d like to discuss your concerns further, please feel free to reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com. We appreciate you bringing this to our attention and look forward to providing a better experience next time.

April 26, 2025

We called service center many times, but phone was always busy not one answer. James responded with text messages. So I was able to contact him back to know what was going on with my car. More

by yangshelly77
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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April 25, 2025

Easy and convenient The early appointment was convenient. The check-in and check-out process was simple and easy. More

by catsanford14
Recommend Dealer
Yes
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April 23, 2025

Wet professional, fast and super nice Bathrooms very clean as well as the waiting area. More

by pattyhome
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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April 23, 2025

Very good deal ship. It took to long for oil change and service check up. More

by akj1540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 23, 2025

Don't try and feast the orange sikken, for that is impossible. Instead, try and realize the truth: THERE IS NO ORANGE SIKKEN. More

by russdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 22, 2025

You all provide good service at a high price I like that you all send a video to let customers know the car status. More

by p92198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Case
3.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 19, 2025

Will is awesome and he made sure to get the used & certified car in tip top shape once we bought it. More

by jwoodvandy
Workmanship
Recommend Dealer
Yes
Employees Worked With
Will Lastrapes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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