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Med Center Mazda - Service Center

Pelham, AL

4.6
1,900 Reviews

1,900 Reviews of Med Center Mazda - Service Center

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March 21, 2025

Did not reset service light. now I have service due message on and will have to make another trip to dealership. More

by mspeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
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Mar 25, 2025 -

Med Center Mazda responded

Hi there, We sincerely apologize for the inconvenience caused by the service light not being reset. Your time is valuable, and we understand how frustrating it must be to make an extra trip. Please reach out to our GM, Chris Martin, at cmartin@medcentermazda.com, and we will make sure to resolve this issue promptly at your earliest convenience. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

March 21, 2025

Fast, honest service! They changed out my cabin filter as well. I asked them to leave the old one in my car and they placed in the floor board! More

by dzjones7543
Recommend Dealer
Yes
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March 21, 2025

Service department was excellent. Great personnel and atmosphere. Much better than the sales experience. Thanks More

by JEFFERYMCCAY64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Burns
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March 21, 2025

Quick reliable service. Nice waiting area and wonderful polite staff. I trust these guys to take care of my vehicle. More

by ahathcock4196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler gets five stars.
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March 17, 2025

James and the whole team are the greatest. I have been using Medcenter Mazda to keep my car serviced and repaired for the last 15 years and always feel taken care of. I highly recommend this More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 14, 2025

Great service! I arrived and was immediately helped and I was there for less than an hour! More

by smithlouis960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
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March 14, 2025

Service is quick and courteous. They treat all people respectfully and answer all questions. Wonderful attention to detail. More

by CHARLIST452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
Report | Print
March 14, 2025

Prompt, friendly and service oriented. Been using Med Center Mazda for all vehicle services since we bought our first Mazda's. More

by j.bone5k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
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March 11, 2025

Timely and efficient Appreciate the video show the inspection of my car. Thanks so much. More

by plynn52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
Report | Print
March 11, 2025

Rude customer service! The people that work the service desk are always rude. I had other things I wanted to ask about having done. I was so rushed I didn’t bother. I’m in More

by Ryan Pope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
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Mar 14, 2025 -

Med Center Mazda responded

Ryan, We're truly sorry to hear about your experience at our service desk. Providing friendly, attentive service is extremely important to us, and we apologize if you felt rushed or unheard during your visit. We value your time and your business, and we'd appreciate the opportunity to make things right. If you're open to it, please reach out to our GM, Chris Martin, at cmartin@medcentermazda.com, so we can discuss your concerns in more detail and ensure your future visits are much more positive. Thank you for bringing this to our attention, and we hope to have the chance to earn back your trust.

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