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Medina Auto Mall
Medina, OH
201 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 201 reviews
November 11, 2017
Super easy! Sam worked with us to trade my old Versa so I wasn't upside down on it and get us a reasonable monthly payment on a new Jeep. With a test drive and al Sam worked with us to trade my old Versa so I wasn't upside down on it and get us a reasonable monthly payment on a new Jeep. With a test drive and all the hustle of buying a new car we were in and out in about 2 hours. More
by cassimo
Employees Worked With
Sam
Helpful November 10, 2017
They made it happen!!! Recent college grad, I have pretty spotty credit, and an even spottier car for trade. I called about a car I saw on the website. Worked with Sam to ma Recent college grad, I have pretty spotty credit, and an even spottier car for trade. I called about a car I saw on the website. Worked with Sam to make everything happen. He answered all my questions, and I had many because this was my first time buying a vehicle from a dealership. They were able to get me into the car I wanted, with a super reasonable monthly payment. Everyone seemed to match my level of excitement. Even helped me set up my phone to connect to the hands free stuff! More
by Tori S
Employees Worked With
Sam S
October 30, 2017
Awesome experience! Sam and Doug were awesome! I recently purchased a Jeep CHEROKEE and my experience couldnt have been any better. My salesperson, Sam, was so friendly a Sam and Doug were awesome! I recently purchased a Jeep CHEROKEE and my experience couldnt have been any better. My salesperson, Sam, was so friendly and knowledgeable. He made me feel very comfortable which is important. He made it so simple for me and also worked out a great deal. I highly recommend to contact Sam Schab at Medina Automall for your next vehicle purchase! He is the best! :-) More
by Pprice
Employees Worked With
Sam Schab, Doug Masterson
October 29, 2017
Go Somewhere else. Our JEEP Patriot was towed to Medina Auto Mall per the request of Nationwide's Insurance adjuster on October 31,2016 for its inability to hold oil. Our JEEP Patriot was towed to Medina Auto Mall per the request of Nationwide's Insurance adjuster on October 31,2016 for its inability to hold oil. I received no phone call from the insurance adjuster nor Medina Auto Malls Service as to why our JEEP was losing its oil, so I called Medina Auto Mall's Service and was told by Chad in service that no one had spoken with an adjuster pertaining to the JEEP. I called Chad in Medina Auto Malls Service to learn that Damian had met with Chad and he had him to start the JEEP up and after the JEEP sounded very loud Damian quickly motioned for him to turn it off. I was very shocked to learn that our vehicle's engine sounded loud, for it did not sound loud before and because it would not hold oil it was towed to prevent any engine damage from occurring. After receiving offers from Medina Auto to buy our vehicle from us and put us into a newer vehicle that the payments would be less money monthly than what we paid for the JEEP. We received no phone call to let us know why our vehicle was leaking oil and why it now sounded very loud. So after hearing from the adjuster by email that he was not going to approve our claim because there was no damage to the oil pan per the adjuster. I then called and talked to Chad in service and asked him where was the oil coming from, he said that no one told him that it was not able to hold engine oil. So I asked him to pour some oil in it and call me and let me know where the oil was coming from. I received no call from Chad we only received an automated phone call asking us how our auto repair completed was working, and if we would refer anyone that we knew to their Service area. I immediately hung up and called and spoke with Chad in Service and he then told me that our vehicle had been repossessed a couple of weeks ago. I then immediately called Capital One, the financing bank for the JEEP, who told me that Medina Auto Mall had sent them a letter that if they did not come and get their vehicle they would apply for a lien with the courts and then after they, Medina Auto, got the lien, then they would sell it. So Capital One picked up and sold our vehicle that sustained engine damage at Medina Auto Mall for they supposedly had not been told that the JEEPS engine was not holding oil. More
by Jan D. Fowler
Employees Worked With
Chad in Service.., Chuck Steward
October 27, 2017
Professional Sales Person Called & told them what I wanted. Found it the same day with no pressure sales. The salesman was great in helping me with all my needs. Most pl Called & told them what I wanted. Found it the same day with no pressure sales. The salesman was great in helping me with all my needs. Most places only try to sale you what they have in stock. Sam had no problem finding the vehicle & handling this whole transaction by phone being that I was an hour away & couldn't come in for a week. I will tell all my friends to shop here & to ask for Sam Schad. More
by Lauralie
Employees Worked With
Chuck Steward
October 26, 2017
Spectacular Service I wouldn’t go anywhere else. Best people, best customer service, best experience. They know how to make you feel a part of their family! I wouldn’t go anywhere else. Best people, best customer service, best experience. They know how to make you feel a part of their family! More
by Theels13
Employees Worked With
Sam Schad, Chuck Steward
October 25, 2017
Good buying experience I brought in my Wrangler for service and decided to have a look at the vehicles that were available that could meet the needs of my growing family. I I brought in my Wrangler for service and decided to have a look at the vehicles that were available that could meet the needs of my growing family. I met with Sam Schad who listened to what needs I had and helped me locate the right new car. Sam understood that I was uncomfortable in the first car he put me in and showed me a new 2015 Cherokee that was reasonably priced and better fit my needs. The trade in on my Wrangler was fair (is it ever good enough? I don't think so), and the price of the Cherokee was acceptable. The only issue I had was that only one key was available for the Cherokee and I have not been able to get the second key yet due to scheduling conflicts. Overall, Sam was an excellent salesman and was a great help through the process. 10/10 would shop here again More
by JM
Employees Worked With
Sam Schad
October 06, 2017
Amazing car buying experience 3 words / Fast , friendly and professional . Came in with my guard up and left with it down. would not go anywhere else ever. xxxxxxto Doug Mastenson 3 words / Fast , friendly and professional . Came in with my guard up and left with it down. would not go anywhere else ever. xxxxxxto Doug Mastenson sales manager / want the truth and nothing but the truth buy a car from Doug Wilkerson he will bust his butt for you, and the service department same with Thom G that can fix anything with any amount of wheels on it ! Oh of course Dale the finance guy that was informative with lightning speed ! More
by jimmy g
Employees Worked With
Doug And Doug/Dale / Thom G
May 20, 2017
Worst buying experience ever. Games, excuses, delays and BS stories. When my brand new truck was finally ready for pick up I show up to a wrecked truck. I wouldn't go to this place Games, excuses, delays and BS stories. When my brand new truck was finally ready for pick up I show up to a wrecked truck. I wouldn't go to this place to pick up a brochure. Buyer beware. More
by SR
Employees Worked With
Travis
February 04, 2017
Not a good place to service your car Took my 15 Buick Enclave in for hvac service and after keeping it for 8 hours they didn't find anything wrong with it. At 5 pm I showed the service ma Took my 15 Buick Enclave in for hvac service and after keeping it for 8 hours they didn't find anything wrong with it. At 5 pm I showed the service manager the problem and he said that he would be happy to look at it again!!!! They had it for 8 hours!!!!! And by the way if I hadn't called at 4 pm they would have never called to tell my there was nothing they could do. Save yourself the headache and go elsewhere More
by JohnG.
Employees Worked With
Mary and service manager
