Mel Hambelton Ford

Terrible experience! First off Tyler Gwinn needs to be trained on how to deal with customers in an honest manner. He tried to convince me I owed for my service and cable w First off Tyler Gwinn needs to be trained on how to deal with customers in an honest manner. He tried to convince me I owed for my service and cable which would of come to a tune of $498.00. He insisted the warranty would not cover the cable and I owed for oil change. I told him we took out an extended warranty and the original was still good. Only a little over 25,000 miles and have only had the vehicle 2 years plus 4 months. We bought it new! So you all do the math. After calling someone (which I think was a fake call) he then said ok your covered. I thought to myself I TRUSTED Ford to be honest that's why we have bought cars there through the years. I wonder how many others almost got scammed and might have paid this. I am so disappointed in the staff there for not backing me up on this. We paid ALOT for this warranty and because of someone's stupidity we almost got taken. I called Cris at customer service, she said his boss would get ahold of me. She was nice but I have not heard back from anyone in about a month. Wish I had a positive review to send, but the truth must be told. Please, ask about your service and make sure their records are right. They are masters at twisting words to make it look like the customer is wrong. More

Wonderful sales person-JohnSantellan John helped us so much with the auto we bought. Great service!! I would buy again , the auto was clean and the staff very friendly. Thanks so much!!! John helped us so much with the auto we bought. Great service!! I would buy again , the auto was clean and the staff very friendly. Thanks so much!!!! More

Happy customer Dorian is what you call a professional handles himself like one should very polite patient and charismatic would recommend anybody go see him and get Dorian is what you call a professional handles himself like one should very polite patient and charismatic would recommend anybody go see him and get a vehicle he helped me out major so I know he can do wonders for others in a better situation! More

Awesome! Had such an amazing experience can't express enough how much i appreciated all of Roberts help!! best salesman i have ever dealt with. I told all my f Had such an amazing experience can't express enough how much i appreciated all of Roberts help!! best salesman i have ever dealt with. I told all my friends and family to visit Mel Hambelton and see the best car salesman Robert Kinney!!!! More

Just bought a truck Robert Kinney was polite, helpful and not pushy. He and the MH team were great to work with. One of our best new car purchasing experiences. Robert Kinney was polite, helpful and not pushy. He and the MH team were great to work with. One of our best new car purchasing experiences. More

Very pleasant experience Robert Kinney was an awesome salesman. He didn't pressure me to buy something that I didn't want. I would send my friends to him if they were looking Robert Kinney was an awesome salesman. He didn't pressure me to buy something that I didn't want. I would send my friends to him if they were looking for a vehicle. He went above and beyond for me. More

Breath of Fresh Air. I was just browsing when approached by Morgan.. She was very kind and willing to answer all my questions in regards to the vehicle i was asking about. I was just browsing when approached by Morgan.. She was very kind and willing to answer all my questions in regards to the vehicle i was asking about. She was very professional and knowledgeable of the vehicle in question. I was very pleasantly surprised by her out going approach. More

See Robert Kinney at Mel Hambelton Ford! Mel Hambelton Ford has been our dealer for the past seven purchases providing sales and service for our family over the years. Robert Kinney is alw Mel Hambelton Ford has been our dealer for the past seven purchases providing sales and service for our family over the years. Robert Kinney is always accessible during the sales process by phone or text and very responsive to our needs and concerns. You won't wait long for an answer. He's patient with our routine indecision and even when the dealership has closed as we're still finishing up the purchase. Robert will make sure you're happy with your purchase after the sale as well. More

Ryan Trilli is who you should see! I was in the market for a new Ford Explorer. I came to Mel Hambelton, and met Ryan Trilli, salesman. I told him exactly what wanted, and he delivered! I was in the market for a new Ford Explorer. I came to Mel Hambelton, and met Ryan Trilli, salesman. I told him exactly what wanted, and he delivered! I ended up leasing a brand new Explorer. I was skeptical about leasing, but Ryan was so informative, and told me nothing but great things about leasing. I ended up with half the monthly payment I thought I would have, and I have the option to buy the Explorer at the end of my lease, which would be for way less than buying it now. Overall, I'm so pleased with Mel Hambelton, and Ryan Trilli. I've already sent my friend in to purchase a vehicle from him as well. Thanks Ryan and the Mel Hambelton team! More

Great service! Traded my evo on the focus rs and these guys helped make the deal. Great service easy to talk to and I got a great deal! I'd Recommend these fellas an Traded my evo on the focus rs and these guys helped make the deal. Great service easy to talk to and I got a great deal! I'd Recommend these fellas anytime. Thanks for the service mhf!! More