Mel Hambelton Ford

Went the extra mile, but why did you have to? We found the used vehicle we wanted at a resonable price. The problem was, the vehicle changed from the condition it was in initially. We looked at th We found the used vehicle we wanted at a resonable price. The problem was, the vehicle changed from the condition it was in initially. We looked at the Chevy Avalanche on line. All seemed to be fine. When we first visited the dealership, the three pannel bed cover was missing! It was in the online picture, but was missing when we went for our first test drive. No one seemeed to know what happened to it. The console covers were sprung and did not open as they should. The DVD headphones were missing. The dash board was cracked in two places and there was a gap in the seam on the dash. In spite of all of that, we liked the truck. On our second test drive a week later, I noticed a chip in the windshield that had not been there the first time we drove it. Our salesman, Obe, assured us that all of those problems would be fixed. Six weeks and two days later, were informed that all of the parts were in and we scheduled our service appointment. Used bed covers were found, a brand new console cover was installed, and the dash cracks were glued back together. Two days later, the DVD headphones were delivered to my home. While I really do appreciate the fact that all of the fixes were made (except for the windshield) AND at no cost, I am surprised they had to be done at all. Shouldn't the vehicle have all of the accessories in place before the vehicle is shown? We could have given all excellent ratings if everything, INCLUDING THE WINDSHIELD, had been taken care of before we bought the truck. You "Went the extra mile" but you should not have had to do that. More

New Car We came out to show our 2012 Edge as used cars were needed. We had no intentions of buying a new car. However we drove away in a new 2014 Edge and we We came out to show our 2012 Edge as used cars were needed. We had no intentions of buying a new car. However we drove away in a new 2014 Edge and we love it. A special thanks to Ray Norris and Jimmie Smith for working with us so hard. They both made a stressful situation easier. Our finance person was great too. More

buying a new car Mr.Craig Brown was very helpful in helping me buy a new car. I looked on line before coming to Mel Hambelton Ford and he picked out the same one that Mr.Craig Brown was very helpful in helping me buy a new car. I looked on line before coming to Mel Hambelton Ford and he picked out the same one that I did online, He was very helpful in showing me all the bells and whistles while we were on the test drive. More

Amazing people Craig our sales guy was amazing he listened to what I wanted and he found the perfect vehicle! Mark our finance guy went above and beyond for us! He g Craig our sales guy was amazing he listened to what I wanted and he found the perfect vehicle! Mark our finance guy went above and beyond for us! He got us the exact payment we were needing! Overall mel hambelton has been the best experience I've ever had getting a vehicle ! Thank you guys are all your hard work More

Loaner car would have been better if the loaner car didn't reek of smoke!!!! And If they would have left me a truck, because they took my truck.. would have been better if the loaner car didn't reek of smoke!!!! And If they would have left me a truck, because they took my truck.. More

PERFECT Stan Bogdan took time to learn my needs and wants and helped me find the perfect vehicle for my family. I love my new car and the ease Mel Hambleton F Stan Bogdan took time to learn my needs and wants and helped me find the perfect vehicle for my family. I love my new car and the ease Mel Hambleton Ford made the process. More

great experience! Joel is great at what he does he's not pushy and very respectful and listens to what the customer wants and does his best to get them that. I apprecia Joel is great at what he does he's not pushy and very respectful and listens to what the customer wants and does his best to get them that. I appreciate everything he has done for me I would recommend any of my friends or family to him. thanks joel More

Thank you, Joel! Joel did a good job, and he was not pushy. He did his best to help us find what we were looking for. Joel was very friendly, and he did not waste ou Joel did a good job, and he was not pushy. He did his best to help us find what we were looking for. Joel was very friendly, and he did not waste our time. We are pleased with the buying experience, and we are enjoying the new car! More

Larry & Mark you were great (& FUN)! Larry & Mark were great!! They were quick/efficient/friendly and easy to work with. met my expectations. I have had BAD experiences in the past w Larry & Mark were great!! They were quick/efficient/friendly and easy to work with. met my expectations. I have had BAD experiences in the past with buying cars so I was very happy it went smooth and fairly painless on my part. Great buying experience. If the service is as good as my guys were we will be back! Thanks for making my 40th Anniversary Surprise for my husband a good and fun day! He loves the truck! Thanks again Leonard & Mark More