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Mel Hambelton Ford

Wichita, KS

4.8
2,271 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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11771 West Kellogg Street

Wichita, KS

67209

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Showing 2,271 reviews

June 28, 2013

Amazing dealership they will bend over backwards to help anyone!!!!! Robert went above and beyond and even came in on his day off to make sure we were taken care off. It is a very long story but we will tr More

by Jameslee1989
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kinney, Austin Haase
Jun 29, 2013 -

Mel Hambelton Ford responded

Robert is a great example of what great employees we have and we are so pleased that he was able to help you with your purchase. Thnnk You for sharing your experience. Jacky Burton, Customer Service

June 13, 2013

We chose to do the Ford Trade Up Program with Lower interest rates. We had a great experience. I wouldn't recommend any other place than Mel Hambelton Ford. We love our new Ford Flex. More

by rsuppes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rank
June 11, 2013

This was easiest and least stressful car buying experience I have ever had. I was in desperate need of a vehicle after my car's motor had failed. I was already worried and stressed about finding an More

by ErinBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Thomas, Austin Haase
May 26, 2013

I will never go to another dealership again. I have been to rusty eck ford and eddys toyota and had HORRIBLE service. we walked into mel hambelton where we had purchased our first vehicle. we were greeted b More

by zephyroxsuntea
Customer Service
Quality Of Work
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Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : tommy smith
May 25, 2013

Went to the dealer and I knew which car I wanted and how much I wanted to pay per month. Stan Bogdan was great. He worked hard to give me what I needed for my trade in. He was very friendly and would recom More

by tgrandy89
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Price
Recommend Dealer
Yes
Employees Worked With
May 24, 2013

John Santellan was a great sales guy! I had the best experience ever from a dealership! I highly recommennd MEL HAMBELTON FORD! They all worked hard to make it a great time! (And I got a great car! More

by johnperrine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Santellan
May 23, 2013

The SLOWEST service I have ever received! Will not be going back! First they told me it would be 30 minutes. Then an hour. And I was there over 2 hours! They walk around and tell you what you want to hea More

by Kansasforsguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent
Jun 26, 2013 -

Mel Hambelton Ford responded

First I apologize for the unfavorable experience with our service. We do know that this is a problem, we are in the process of building a new Quicklane Service Center to help with our service performance. We are experiencing some growing pains and are very hopeful you will give us another opportunity to prove that we are working to be the best for our customers. My name is Jacky Burton and I am the Customer Service Manager here at Mel Hambelton Ford, if I can assist you in any way please do not hesitate reach out to me at or before your next visit. Thank you for taking the time to share your experience and helping us identify issues with our service.

May 19, 2013

I came to Mel Hambelton after being lied to and having an overall terrible experience with Rusty Eck Ford in Wichita. Greg had my car ready as soon as I showed up, and they absolutely stuck to everything the More

by rookie866
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2013

Greg lathrop was very knowledgable about the ford f150 and worked diligently to find exactly what I was looking for. Greg was also great at getting the price point I needed on my trade-in. The finance d More

by Ngibbs316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2013

I never though buying a new car could be so effortless. Stan was great! He made sure we were informed and comfortable with our purchase. More

by Jodie McDonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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