At the time of leaving this review I am on day 14 since signing papers for a new vehicle with no actual knowledge of when it will be delivered but here is a description of events so you know to avoid this dealership at all costs!
Meet with salesman Justin, get trade evaluated and make deal, fill out credit application and feel that it will be a smooth deal. At this time he tells me that vehicle is at "rail yard" and will arrive in 1-10 days.
Return to dealership to sign financing, am told that he will check Monday to get a set delivery date.
Send text message to see if he has gotten a date for delivery and am told that it will arrive Thursday. At this time I notify my business customer that I will be able to start the job the following Monday
Send message to salesman to find out ETA of vehicle at 9:39am get response at 12:00pm that states "hopefully today"
Send salesman message asking if there is any word at 10:55am, do not get a response so at 1:04pm is message him again, finally get a response that states he is not at the lot but will be back in 30 minutes and let me know 1:05pm. 3:51pm finally get response letting me know it still has not come in. At this time I inform him that I had and out of state job that I needed to start the following Monday so I was most likely going to have to take the vehicle that was to be traded, no response from salesman after that point so I decide that evening to fill out the FCA customer satisfaction survey to see if that earns a response.
10:24am get email from Brittany the customer relations manager apologizing for how the ball has been dropped and states that she will get answer from GM and let me know in the afternoon what is happening, I then respond to her email stating that at this point waiting on the vehicle is costing me income due to the fact that I waited around and did not start job on time. 4:59pm finally get response stating that GM just got off the phone with Chrysler and that vehicle "should be in by Friday" mind me in saying this is also day 9 since I had been told 1-10 days. I do not respond to email just make plans to wait till Friday to pick up vehicle.
10:40am receive phone call from Internet sale person, talked for 3 minutes and he states he will call me back in 10 minutes after he talks with his GM. 4:02pm I have yet to hear back from this salesman I return his call to figure out where we stand, I am then asked if he can call me back in 5 minutes, by this time I was not as patient as I could have been. 4:13pm he returns the call which was right at under the 5 minute mark so xxxxxxto that one, he then states that they were guaranteed delivery Monday 12-14-2020 which I agree to wait for but also state I will hold him to that date.
Receive email from Ram containing Bonus Cash Offer so I decide to ask the salesman if it would even be possible to apply that to my purchase, he states he needs to check with his GM who happened to not be in the office, tells me to wait till following day to see if re-contracting will be possible, asks me to remind him around 9 the following morning.
Message salesman at 9:04am to remind him about checking into the matter, he thanks me. 10:32am I message asking if there is any news, he responds stating that we can in fact re-contract the vehicle, so I ask if he can put a new offer sheet together so I can make sure that it will be a better deal than is already signed, he says at 10:34am he will have numbers for me in a little while. 12:39pm I send text asking how the offer is coming along, never receive response. 3:37pm I send another message expressing my frustration at the lack of communication and customer service, at this point I have had to send several follow up messages just to earn a response. Never received a response from that message as well.
Sunday 12-13-2020 (Today)
As of 12:06pm I had not received a response from salesman, they are in fact open on Sundays. I send a fairly kindly worded message expressing that if simple offer sheet cannot be presented by end of business today that I will be moving my business elsewhere, which in honesty is something I should have done last Thursday
So there you have it, if you like being ignored and forgotten about the second that you sign papers then this is in fact the dealership for you, I will never return to Melloy for any reason what so ever, if I run into an issue where they are the only option for warranty work then I will just pay a 3rd party to fix the issue out of pocket, I do believe that the owner of this company should look in on day to day operations of this business a bit more often.