Melloy Nissan

Melloy Nissan responded

RaquelAlexis, thank you so much for the 5-star review! We are thrilled to hear that you had an outstanding experience with Sal Chavez during your recent visit. It’s great to know that Sal made your test drive and the entire process with the new Nissan Armada smooth, quick, and stress-free. We pride ourselves on providing that level of attention to every guest, and we’ll be sure to pass your kind words along to Sal! Congratulations on your new Armada, and we look forward to seeing you again. Mike L. - Melloy Nissan

Melloy Nissan responded

Thank you so much for being such a loyal member of the Melloy Nissan family! We are honored that you’ve chosen us for your last three vehicle purchases. It’s wonderful to hear that Eric Zisman, Mike Lee, and the rest of our team have consistently provided you with great customer service. We truly value your continued trust and look forward to helping you with many more miles to come. Thanks again for the high recommendation. Mike L. - Melloy Nissan

Melloy Nissan responded

It looks like you're ready to respond to daurod1, who had a great experience with your service department! Based on the review details, here is a response for Melloy Nissan: Suggested Response "Hi daurod1, thank you for the great feedback! We’re so glad to hear that we were able to take care of your issue on the first visit—that is always our goal. We’ll be sure to share your kind words with Brian Dau and Mike Anderson. We appreciate your business and look forward to seeing you again for your next service! Mike L - Melloy Nissan

Melloy Nissan responded

Thank you for the wonderful feedback! We’re glad your tire and alignment appointment went smoothly and that your advisor and our checkout team took great care of you. Providing helpful, friendly service from start to finish is always our goal. We truly appreciate your business and look forward to seeing you again on your next visit. Mike L. - Melloy Nissan

Melloy Nissan responded

Thank you for your continued trust over the years! It truly means a lot to hear that you feel like family when you visit us—that’s exactly the experience we strive to create. We’re glad our team has consistently provided quick and efficient service. We sincerely appreciate your recommendation and look forward to taking care of you for many more years to come. Mike L. - Melloy Nissan

Melloy Nissan responded

Hi Aschulze, thank you so much for being a loyal Melloy Nissan customer for all these years! We are thrilled to hear that you consistently have a great experience with our service department. Providing friendly and helpful service is what we strive for every day, and we truly appreciate your kind words about our team. We look forward to seeing you again for your next service visit. Mike L. - Melloy Nissan

Melloy Nissan responded

hank you so much for the 'best in class' rating! We are thrilled to hear that you would recommend Melloy Nissan for all service and maintenance needs. Our entire service department works hard to ensure every guest receives top-tier care, and your feedback is a great motivation for the team. We look forward to seeing you again for your next maintenance visit! Mike L. - Melloy Nissan

Melloy Nissan responded

Neospaw, Thank you for taking the time to share your feedback. We do want to respectfully clarify several important points, as portions of your review misrepresent the circumstances of your visit. The complimentary oil change you requested was not a Nissan manufacturer benefit tied to the Monroney sticker. It was part of an “oil changes for life” program offered exclusively by the selling dealer in Phoenix, and those programs are not transferable to or redeemable at other Nissan dealerships. As such, Melloy Nissan was not authorized to perform that service at no charge. Additionally, our records do not support the statement that all of your vehicle servicing has been completed at our dealership. We strive to be transparent and consistent in how we apply service policies to all customers, and we cannot honor benefits that originate from another dealer’s private promotion. At no point is it our intent to dismiss or disrespect a customer. However, we must operate within manufacturer guidelines and dealership policy, even when that decision is not the outcome a customer is hoping for. We respect your choice to service your vehicle elsewhere and wish you the best moving forward. Mike L. - Melloy Nissan

Melloy Nissan responded

Nancy, Thank you for sharing your feedback. We take concerns like these seriously and feel it is important to clarify several key points, as there are significant inaccuracies in your account. This vehicle was purchased at auction specifically at your request, based on very detailed criteria you provided regarding model, color, and equipment. It was a difficult vehicle to locate, and transportation and reconditioning required several days. This timeline was communicated throughout the process. Regarding the claim of a “5-day return” or “cooling-off period,” New Mexico law does not provide a cooling-off period for in-person vehicle purchases. That provision applies only to certain in-home sales and does not apply to automobile transactions conducted at a dealership. Once the contract was executed, the vehicle was sold. Susan maintained thorough, time-stamped notes in our dealership CRM throughout this transaction. Those records do not support the claims of misrepresentation, dishonesty, or withheld information regarding financing, delivery timing, or vehicle condition. Financing was successfully completed, which can sometimes require placement with a different lender—this is common and fully disclosed during the process. With respect to vehicle condition, the vehicle was detailed prior to delivery. Any minor cosmetic concern could have been addressed had it been raised at the time. As for the jack, this is the first time the issue was raised—approximately seven months after the sale. Despite that delay, we offered reimbursement for the jack, which was declined. At no point were you prevented from leaving the dealership, nor were your keys intentionally withheld. Any suggestion that our staff acted with cruelty—toward you or any animal—is offensive and categorically untrue. Your personal scheduling decisions, including appointments unrelated to the vehicle purchase, were entirely within your control. We regret that you are dissatisfied, but we stand by our team’s professionalism and the documented facts of this transaction. We remain committed to fair, transparent, and respectful dealings with every customer. Mike L. - Melloy Nissan

plainjaneeggs responded

I bought the parts. So, it's taken care of. No need to waste your time. That is the message sent to Susan. Amazing how when I went in my email looking for our correspondence, Susan's emails are gone. Talk about adding insult to injury. I WAS CRYING AT THE DEALERSHIP BECAUSE MISSING MY DOG'S APPOINTMENT. SO, this shows Melloy Nissan's lack of professionalism. If you are the same person I spoke to earlier today, at least that version was professional.

Melloy Nissan responded

Thank you for taking the time to share your feedback, Sarah. We take all customer concerns seriously, and we are very sorry to hear that you feel your experience fell short of expectations. After reviewing our records, we have not been able to locate a sales transaction under your name or any details that match the situation described. We would never want a guest to leave feeling unheard or mistreated, and we certainly do not condone disrespectful behavior toward anyone, regardless of age or gender. We would appreciate the opportunity to look into this further and clarify any misunderstanding regarding your purchase, agreement terms, or documentation. If you believe this review may have been posted under a different name or if you can provide the vehicle information or date of visit, please contact our management team directly at: 📞 505-545-6420 📧 customerrelations@melloynissan.com Our goal is always transparency, professionalism, and ensuring customers have confidence in their purchase and experience. We look forward to speaking with you and addressing your concerns. Thank you. — Melloy Nissan Management Team