This review is for New Car Sales
We were in search of a specific model and Mentor Kia had one.
A year old but still a new model.
We clarified by phone, that the specials advertised would be honored on this model which the Kia advertising clearly this model and year qualified. From Bruces email " 0% financing for qualified buyers for 66 months, no payments for 5 months and kia motor finance will make 2 payments up to $1,000"
Bruce Friedman further confirmed via telephone and indicated that they were really interested in moving this vehicle and are ready to deal. We were ready to buy. We then drove our trades to Mentor, a 45-minute drive for us. As soon as we walked in the door Bruce Friedman, Sales and Leasing Consultant dished out the bait and switch. We should have saved our time and just walked then. They were claiming that the promotion did not apply to this vehicle, which was completely opposite of what was advertised by Kia and what was told to us before we drove there. We drove the vehicle that they, admittedly needed to put a new battery in to get it started. Lots of buzz around this vehicle obviously......said with a sarcastic tone.
They took a look at our trades while we drove and when we returned they went into a further game mode. I am very upfront with car dealers. I don't play games. So as my husband and I watched the "go to the manager's office" crap begin we both looked at each other. Then Bruce returned with the "offer" that was just dollars away from the amount as a current model.
That wasn't "willing to deal" or a good deal for us.
Then Bruce made another major mistake. I was bringing up some pertinent points of that price not being a good deal or as promised, he interrupted me to "mansplain" to me, why my opinion was wrong. God Bless my husband. That was all it took. He informed Bruce that, that was disrespectful and we would be leaving. We did, but not before the husband had a chat with the Sales Manager.
According to the Sales Manager that was just emotions running high during the sales process.
And the sales manager apologized. Bruce never did.
I disagree. Nothing was as it was promised from the time we walked in the door.
I encourage everyone shopping for a car to put an end to this kind of deceit and disrespect.
There are enough good car dealers that you can find one that is willing to make a reasonable profit from a vehicle.
Fortunately, there is a Kia dealer that took note of what we wanted, found a suitable car for us, as we had specified and was close in price to all the other comparable vehicles. Plus they offered us a reasonable price on both our trades.
If you prefer no games!
Ed Smith at Preston would be happy to help you, Im, sure. Tell him Bazia and Bobby sent you.
I am not compensated for this review!