Mercedes-Benz Manhattan

The service from all staff was professional and friendly, especially my service contact Mr De Marco. friendly, especially my service contact Mr De Marco. More

Sulayman Abdul was my service agent. He was knowledgeable, a good communicator, and went above and beyond to help me when I had a situation causing a time crunch for service. He was knowledgeable, a good communicator, and went above and beyond to help me when I had a situation causing a time crunch for service. More

Worst dealership ever. They have had my car for 5.5 months for a 2 week repair and will not give me an ETA for return. DO NOT do business with them! They have had my car for 5.5 months for a 2 week repair and will not give me an ETA for return. DO NOT do business with them! More

⭐⭐⭐⭐⭐ I just picked up my new 2024 GLS450 from Mercedes-Benz Manhattan, and I have to give a huge shoutout to my sales representative, George Baptiste! From start to finish, George made the entire Mercedes-Benz Manhattan, and I have to give a huge shoutout to my sales representative, George Baptiste! From start to finish, George made the entire process seamless and enjoyable. His knowledge of the vehicles is impressive, and he took the time to understand my needs and preferences to help me find the perfect car. George was patient, answering all my questions and providing valuable insights without any pressure. He truly went above and beyond to ensure I felt comfortable and informed every step of the way. The delivery process was just as exceptional, with George walking me through all the features of my new SUV and making sure I was confident before driving off. If you’re looking for a smooth and positive car-buying experience, I highly recommend reaching out to George at Mercedes-Benz Manhattan. Thank you, George, for making this such a memorable experience! I love my new GLS450! More

This is my 3rd car working with George Baptiste thru Mercedes-Benz Manhattan.. He is very knowledgeable, professional and an amazing Salesman. I highly recomend him and Mercedes-Benz Manhattan. The fo Mercedes-Benz Manhattan.. He is very knowledgeable, professional and an amazing Salesman. I highly recomend him and Mercedes-Benz Manhattan. The following people were also very much involved in Leasing my new car. Patrick Hunter,Enrique Liranzo and Alex Voicu. They all make going anywhere else to buy or lease a new car (Mercedes-Benz) Impossible, More

Do not get service here - you will not get your car back for months and they don’t give any updates. DO NOT RECOMMEND for months and they don’t give any updates. DO NOT RECOMMEND More

The worst dealership for Mercedes by far. Tried to buy a car from them and it was a disaster. I purchased a car from another dealer, made a mistake of bringing it in for service and negligenc Tried to buy a car from them and it was a disaster. I purchased a car from another dealer, made a mistake of bringing it in for service and negligence is beyond anyone's imagination. All my complaints were written down incorrectly, but the worst part is when I told them about an issue that almost got me into a car accident, they refused to even check that. Now I am at the point of making a decision to keep or sell the car, not to put my family's life in jeopardy. More

Casper Yim was a pleasure to work with! He helped make the process of getting my new Mercedes as stress free as possible. He was very helpful and informative in answering all questions I ha He helped make the process of getting my new Mercedes as stress free as possible. He was very helpful and informative in answering all questions I had. I would definitely recommend Casper and plan to work with him in the future for my next Mercedes. He was incredible! More

These people are absolute CROOKS. I took my car in to get serviced and received a loaner. A week after I returned the loaner and got my car back, I received a credit card charge for $ I took my car in to get serviced and received a loaner. A week after I returned the loaner and got my car back, I received a credit card charge for $139.34. I spoke with the loaner car manager who said it was due to toll charges. When I told him that was not possible because I was parked in my work garage at the times the toll charges were made, he said he would look into it but he never called me back. I received another charge for $58.17 a few days later and again called the manager, who again said he would look into it but he never called me back. I finally spoke with the service advisor I had used and explained that I had documentation showing I was parked in my work garage during the times the tolls were charged. I asked him to obtain license plate photos from EZpass to see if the car I was given matched the car that the tolls were charged to. He said he would try but never got back to me. I called MB USA and they said there was nothing they could do about it because each dealer was independent. Beware of this EZpass scam they are running where they assign their tolls to you if you ever make the mistake of taking your car there and getting a loaner. More

Review for Greg Gazzola based out of Mercedes Manhattan This past weekend, my wife and I upgraded to a larger SUV for our growing family. Buying a car can be at times stressful since it is one Manhattan This past weekend, my wife and I upgraded to a larger SUV for our growing family. Buying a car can be at times stressful since it is one of the biggest purchases behind buying a home. The process of buying a car took us well over two months and we visited every dealership you could think of Mercedes, BMW, Lexus, and Range Rover. Through the entire process and out of all the salespeople we came across, Greg Gazzola at Mercedes Manhattan was by far the best salesperson we came across. If you want someone who is honest, transparent, attentive to detail, and most of all "accessible" – Greg Gazzola is your guy! Greg Gazzola made himself available to us during the final weeks prior to committing to our purchase. No matter how big or small our questions were, he was simply there for us. That's what we needed and ultimately, that's what made us buy our car from Greg Gazzola at Mercedes Manhattan this past weekend. There is no doubt in my mind that we will use Greg Gazzola again in the future and we will highly recommend him to all our family and friends. Thank you, Greg Gazzola, for all your help! More