Mercedes-Benz Manhattan

The whole place needs a reveiw training in hospitality. Smile xxxxxxx! I want your job. Smile xxxxxxx! I want your job. More

The worst thing that can happen to you by the car is not accident it is when you will have to deal with Mercedes-Benz Manhattan - Service Center. My sunroof is leaking when it was under warenty. They charge accident it is when you will have to deal with Mercedes-Benz Manhattan - Service Center. My sunroof is leaking when it was under warenty. They charged me. I show them pictures. They kept the car for 15+ days. Could not reproduce the issue. There is no comunication. When I tried to reach them they said they will call me back. No respose. Finaly when I was been able reach out, they said the car is no showing any issue but they will detail my car. That is ridiculas. When my car is leaking from the roof they rather than fixing they are going to just remove the stain from the water mark? More

I hav. e just purchased a new 2023 E450 Wagon. Although the lead time was almost 10 months, the sales person Rami Elmniri kept me informed and was pro-activ e just purchased a new 2023 E450 Wagon. Although the lead time was almost 10 months, the sales person Rami Elmniri kept me informed and was pro-active in communications. Excellent service! More

They quoted me $3500 for service. When I got the bill it was $4900. They kept the car two extra days to pad the labor hours, then promised to clean the car for the inconvenience, but When I got the bill it was $4900. They kept the car two extra days to pad the labor hours, then promised to clean the car for the inconvenience, but when we picked up the car the exterior had been half washed and the interior was still covered in dust from our garage. Never again. Beyond dishonest. More

This dealership is not performing up to the expectation of a vehicle manufacturer's dealership. I am having a recurring problem with my vehicle, and each time I bring it in, I am given a whole list of new of a vehicle manufacturer's dealership. I am having a recurring problem with my vehicle, and each time I bring it in, I am given a whole list of new problems. I have been to this shop three times within a year for the same misfiring problem. Yet, and the repair is based on probability. My confidence in this shop is eroding. More

Simply put Mary is the best. Mary responded to all my calls and text's. Mary was always completely concise and made this transaction completely transparent. Mary treated me as if Mary responded to all my calls and text's. Mary was always completely concise and made this transaction completely transparent. Mary treated me as if I was purchasing a new S rather than a pre-owned E. I had so much trust in Mary that I didn't even see the car prior to delivery, and everything was as Mary described it. Delivery was without a doubt the smoothest I had ever experienced. More

John Ademaj was awesome, friendly, honest, excellent in every way. I would highly recommend him to everyone every way. I would highly recommend him to everyone More

Couldn’t even get into garage since door wouldn’t open. Had to wait for exiting car to open door. The “greeter” was hostile. We had to inquire about car status since no one proactively called us. After lea Had to wait for exiting car to open door. The “greeter” was hostile. We had to inquire about car status since no one proactively called us. After leaving the car there for 25 hours for a B service, it was filthy when we picked it up! We were told it would take an additional 40 minutes to wash the car! This is the absolute worst experience I’ve ever had with Mercedes after leasing cars from Mercedes since 1995. Truly abysmal! Total embarrassment for the company! More

Bianca was patient, always answered my questions. Did not push the sale at all but was there when I was ready to buy. Highly recommended. Did not push the sale at all but was there when I was ready to buy. Highly recommended. More