Mercedes-Benz Manhattan

WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED I scheduled a service for my vehicle with the service department, i prefaced the appointment with the fact that I use my car every day for work and tha scheduled a service for my vehicle with the service department, i prefaced the appointment with the fact that I use my car every day for work and that after they diagnose it that I would have to take it back while they ordered my parts. They assured me that it would be looked at for sure and agreed to the appointment time. Once in the dealership the service advisor said, "We are backlogged, I am sure they told you it would be looked at, but we have a lot of issues with what the scheduling department communicates to us and the client." So, I said, well I have to use my car for work. I explained that I moved my entire schedule around to accommodate only in NYC clients and pushed all out of town appointments to the following week based on the appointment time THEY GAVE TO ME. He said, "We might not look at it today *wednesday, but definitely at some point Thursday" I agreed (again further impressing upon him the urgency) I also told him I understand that they could never repair it by Friday, but they can at least have the parts ordered and when they arrived, I would come back. He again, agreed and assured me he would "over communicate" with me. Well, that was the understatement of the century. I had to call back on FRIDAY at 3PM only to find out they never touched it. I understand if you are busy, but remember YOUR CUSTOMERS ALSO ARE BUSY, so don't make appointments for time slots that you cannot honor. I was EXTREMELY upset. The advisor said he was so sorry, agreed with me in regard to how unprofessional and unfair this was to me and my time and promised to call me that same evening with a solid appointment that he could honor. That was 4 weeks ago. I also reached out in writing to the General Manager of the dealership to let him know how a 10+ year customer was being treated and he never bothered to even reply. I called in again last week (please remember if there was ANY OTHER Mercedes dealer on the island of Manhattan I would have gone there but there is not so I am STUCK) I spoke with a nice gentleman who I actually thought might come through for me. He promised that one of the THREE SERVICE MANAGERS that were working that day would call me. THAT WAS ONE WEEK AGO!!! They DO NOT CARE ABOUT CUSTOMER SERVICE, LOYALTY OR BASIC PROFESSIONALISM. To recap I was COMPLETELY mistreated, ignored and never got any service from: Service Advisor - MARTELLI ALTY Service Manager 1, 2 and 3 General Manager of the dealership (TOM SHANLEY) WORTH THE TRIP TO THE OUTER BOROUGHS JUST TO NOT BE TREATED LIKE GARBAGE BY THESE PEOPLE.. NEVER AGAIN More

I was introduced by sales manager to Robert. We did everything long distance and I purchased two cars. He responded to me every time I called. I had his cell number and his office number . We did everything long distance and I purchased two cars. He responded to me every time I called. I had his cell number and his office number . We did paperwork many time over and it was never a bother for him to make changes, He took pictures of the cars i was buying ,, outside/ inside. I do not know what to say more about how pleased i was working with him and would recommend him highly. Alan S Honig More

Mary is absolutely outstanding, very patient and kind. Really knows her job impeccably well. We walked away feeling treated in a dignified manner. Really knows her job impeccably well. We walked away feeling treated in a dignified manner. More

Brought my S class for service twice. First time they held my car for two and a half weeks, only four days the second time. I would be ok with the time without my car, if my problems were First time they held my car for two and a half weeks, only four days the second time. I would be ok with the time without my car, if my problems were not fixed. What is even worse, they lied to me about fixing it, even when I asked them point blank More

Very professional and on point,had my car finished as originally told,great experience at this dealer. originally told,great experience at this dealer. More

The dealer ship is very nice, clean and spacious. The service department does a great job cleaning the cars after they are serviced. The service department does a great job cleaning the cars after they are serviced. More

Surprised that the only MBUSA dealer can't address my COMAND head unit issues, even with a TSB I provided and they agreed there's an update. They couldn't diagnose my cold start clanking either. Very muc COMAND head unit issues, even with a TSB I provided and they agreed there's an update. They couldn't diagnose my cold start clanking either. Very much disappointed in MBUSA's own dealership. Nobody greets you to pick up your car from service, you gotta beg them to take care of you, otherwise you're left standing there like an idiot. More

I never really went to dealerships but after meeting patrick at a car meet I finally brought my car in and have been going back since. He’s not like most service advisors and goes above in beyond. Defin patrick at a car meet I finally brought my car in and have been going back since. He’s not like most service advisors and goes above in beyond. Definitely recommend going to him! More