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Mercedes-Benz Manhattan
New York, NY
654 Reviews
Welcome to Mercedes-Benz of Manhattan, a distinguished New York institution for more than 70 years. Conveniently located on a sprawling 330,000 square foot facility on 11th Avenue between 53rd and 54th Streets, our dealership stands as a beacon of luxury, innovation, and community engagement.
Our state-of-the-art facility features two expansive indoor inventory showrooms, meticulously curated to showcase the finest vehicles Mercedes-Benz has to offer. Our Main Showroom on 11th Avenue proudly displays our complete electric portfolio, hybrid options, Mercedes-AMG, Mercedes-Maybach, and select rotational Classic Center vehicles shipped in from our California Classic Center.
Mercedes-Benz of Manhattan is more than just a dealership; it’s a cornerstone of the community. Over the decades, we have built lasting relationships and friendships within a vibrant and ever-evolving city. As the community grows and faces new challenges, we remain dedicated to giving back in various ways, contributing to the success and well-being of the people who have supported us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
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Showing 654 reviews
January 06, 2022
Louis was a wonderful helper. I am so glad I got to work with him. I will recommended everyone to get him as a service advisor. He is unbelievable and a very wonderful person. with him. I will recommended everyone to get him as a service advisor. He is unbelievable and a very wonderful person. More
by Ritu B Bhandari
Employees Worked With
December 31, 2021
My experience with Patrick was amazing. Truly appreciate the transparency and professionalism. Super seamless transaction during the whole process. the transparency and professionalism. Super seamless transaction during the whole process. More
by Alicia
Employees Worked With
Patrick Hering
December 24, 2021
Worst dealer service ever my car broke down due to the turbo system on November 15th it is now December 24th my 4 kids and I have missed all family holidays I’ve been calling and they return calls when th turbo system on November 15th it is now December 24th my 4 kids and I have missed all family holidays I’ve been calling and they return calls when they feel like it my insurance has paid them in full for all the repairs only for them to tell me now they broke something else I live in south Jersey I was told I couldn’t get a loner car I was told I was going to get a call this morning no call these people are so unprofessional it’s not even funny no one knows anything but two people and they never answer the phone please do not bring you car here for service More
by Keela1026
Employees Worked With
Franco Savo
December 14, 2021
The good the bad and the ugly.Good : Mercedes gave me a The good the bad and the ugly. Good : Mercedes gave me a loaner car even though the car was out of warranty. Bad: Took 3 weeks to do one repair an The good the bad and the ugly. Good : Mercedes gave me a loaner car even though the car was out of warranty. Bad: Took 3 weeks to do one repair and it had nothing to do with waiting for parts. Ugly: Car was dropped off 10/13/2021- picked up 11/3/21 received a camera speeding ticket in a school zone at 6:15am on 11/2/21 in Brooklyn 1 1/2 hours away from the dealership. Ugly: My mileage drop off was 107,700 pick up 107,707 . It’s 24 miles to and from Brooklyn alone. Ugly: After informing the xxx mgr Jorge Ramos of the situation he took 2 weeks to provide an explanation with no remedy only to trivialize the situation claiming “ It’s standard operating procedure for a technician to take a care home with them to test the car out after a repair” Ugly: After taking 1/2 a day off from work to contest the ticket in court the judge found me guilty of speeding even though I wasn’t in procession of my car. I’m the owner and I’m responsible for the acts of an authorized dealer. 11/22/21 Ugly: Immediately emailed the decision on 12/3/21 to the service mgr and said I need an email or letter stating I did not authorize the dealer to take my car to Brooklyn. They said they would get back to me now a week later no response and my court date for appeal is on 12/16/21. I have left 2 messages for the General Mgr Thomas Shanley no response. I spoke to a General Mgr Jim Mc Guane of a dealership in Austin TX and he said it’s absolutely not standard operating procedure . That they would never take a car home without permission from the owner and their behavior is so unprofessional and lack of response or remedy must be reported. The 50 years of trust the dealership claims to have has been broken. I trusted my car with the dealership that it would stay in the dealership. The liability if that technician while speeding in a school zone hit a child would have been mine. Taking time off to fight a ticket so it doesn’t go on my record is more than just an inconvenience. The anger has been compounded by the lack of concern or action by the dealership which gives us no other option than approach this legally. More
by maxbradly
Employees Worked With
Franco Savo, Jorge Ramos
November 22, 2021
My husband & I were looking for our 2nd Mercedes. We had been looking for quite sometime in Ct & NY during the pandemic. It was such a pleasure working with John. Actually, It was our best experience ever been looking for quite sometime in Ct & NY during the pandemic. It was such a pleasure working with John. Actually, It was our best experience ever working with Mercedes. Considering we live in CT, he made the entire process an actual pleasure. He was in constant contact with us from the minute we contacted him. He explained everything in detail & just made what is usually a stressful process, so simple & pleasant. Can't say enough about his professionalism & ability to really listed to what the client is looking for. We will definitely be back for another Mercedes in the future. WOULD HIGHLY RECOMMEND JOHN ADEMAJ........... More
by VICKI S
Employees Worked With
November 12, 2021
The Worst sales person in the dealership. Does not seems to be interested in what the customer wants. to be interested in what the customer wants. More
by Kris
Employees Worked With
November 11, 2021
I would like to write my review and share that my whole experience has been horrific. We thought that by going to Mercedes we would have no problems with the car. We bought a Mercedes Sprinter Van 4x4 in experience has been horrific. We thought that by going to Mercedes we would have no problems with the car. We bought a Mercedes Sprinter Van 4x4 in September 2020. Less than a month later we had to take it back because of an estrange noise . We took it a second time 2 months after that and the car still has problems. I tried reaching out and had no answer, I am being ignored. The last appointment I tried to make for them to check this noise, the customer service representative said you can bring it in a month. I asked if he had an earlier appointment for the service and he said plainly NO. I called 2 days before to confirm my appointment and to my surprise IT WASN'T ON THE SYSTEM! I ended up making an appointment for service at another dealership because the customer service at Mercedes Manhattan is horrible. Marco Correa and Jorge Ramos were of no help and made me feel as I did not matter as a customer. In the year I had it, the car had lots of parts changed. Mercedes still does not know where the loud noise is coming from. I don't feel safe in the vehicle, I want it to be fixed and I feel I'm being ignored. Not even one phone call to follow up on the state of the car or my level of satisfaction'' At this point I'm searching for a consumer rights attorney because they left me no recourse. More
by UNSITISFIED CUSTOMER
Employees Worked With
Marco Correa, Jorge Ramos
October 31, 2021
Terry was extremely helpful and honest. He made the car buying experience easy, stress free and seamless. If you need a Mercedes’ in the Tristate area he is the go to guy. He found the perfect car for us a buying experience easy, stress free and seamless. If you need a Mercedes’ in the Tristate area he is the go to guy. He found the perfect car for us at the right price during the pandemic, he is the man. More
by James mt
Employees Worked With
