Mercedes-Benz Manhattan

Best car purchasing experience In summary, a perfect white glove, no BS experience. My salesman was john hart - all around good guy who knows his product and knows how to tailor t In summary, a perfect white glove, no BS experience. My salesman was john hart - all around good guy who knows his product and knows how to tailor the process to the specific customer tastes (and quirks). Everyone else with whom I met were quality individuals as well. I've never written commentary or recommended a dealership but I will recommend john and mercedes Benz of Manhattan. More

New car broke down on 1st drive, terrible service. STAY AWAY Strongly advise NOT to shop at Mercedes-Benz Manhattan. Brand new GL450 broke down very first time driving it. They sold me a real lemon. Then I was Strongly advise NOT to shop at Mercedes-Benz Manhattan. Brand new GL450 broke down very first time driving it. They sold me a real lemon. Then I was lied to over and over again about the status of its repair. The original 8 day time frame they provided came and went. Then I was told it was fixed, but couldn't pick up yet since they needed a Mercedes employee to test drive the car by taking it home with them at night (huh?!). Then I was told it would be ready for pick-up the next day. Over the following day I was told by several different people the car was actually not fixed, and they couldn't provide me a new status update yet, but I should keep trying back. After that, each time I called it was like everyone had the same script: the person that has an update (different person every call) is with another customer so will have to call me back. Over and over again - no call backs & no updates. So then I went back to my salesman (Mike Serpone) for help. After three days of sending him emails without any reply, I finally escalated to his sales manager... who informed me the salesman has left to go work for another dealership. So the salesman that just sold us a new car that broke down on its first drive no longer works for the dealership?! At that point, I requested a refund, only to be told that because of the couple of weeks that elapsed (while the car was in their garage supposedly being fixed), a refund is no longer possible! Current status: no car, no refund, and no idea what happens next? STAY AWAY FROM MERCEDES-BENZ of MANHATTAN! More

Purchased beautiful CPO Wasn't happy with my CPO 2010 ml350. Purchased it 2yrs prior so emailed John Penaloza and he got right back to me with figures and possibilities . Sen Wasn't happy with my CPO 2010 ml350. Purchased it 2yrs prior so emailed John Penaloza and he got right back to me with figures and possibilities . Sent credit card app to hold the car I wanted .but saw another beauty and he held both for me!! Decided on CPO 2012 E350 sport. Great smooth transaction. Look for John Peneloza in pre-owned and he will treat you like a new car owner . More

Mercedes-Benz Manhattan - First Class Experience! I live in Chicago and was in the market for a 2012 CLS550 CPO with low miles. This was my first time purchasing a car that was located in another sta I live in Chicago and was in the market for a 2012 CLS550 CPO with low miles. This was my first time purchasing a car that was located in another state (New York). I spoke with multiple dealers throughout the country but when I spoke with Andrey Pinkhasov at MB Manhattan, he treated me the best, from the very first phone call. He took me seriously, was friendly & very knowledgeable about a CLS that would be shortly arriving to their inventory, . We spent days on the phone and email (he's very responsive) working through paperwork, trading my BMW 7 series and shipping of my new car back to my home. I flew to NY on a Saturday to sign the paperwork etc. The dealership is like a car mall, floors and floors of BEAUTIFUL cars...I was wowed! I met with Andrew Buzetta to sign my paperwork, very nice guy, friendly, felt like 'old buddies' It was fun watching he and Andrey trade joyful jabs. I left the dealership as an owner of my first Mercedes Benz (was shipped out 2 days later) and the MB folder with my paperwork that read "Welcome to the Family" Andrey & Andrew made that statement true. The car arrived a few days later and all was well. It drives like a rocket, it's in great condition and is a real head turner! My MB-Manhattan experience was first class! I've purchased vehicles in "my own backyard" and haven't received treatment like this. I highly recommend! More

John Hart & MB Manhattan - Second To None John Hart is an exceptional employee and asset to MBUSA. As my point of contact from start to finish, John worked diligently to accommodate my needs John Hart is an exceptional employee and asset to MBUSA. As my point of contact from start to finish, John worked diligently to accommodate my needs in my pursuit of a new 2015 C300. John went above and beyond to ensure I was getting the best possible price without sacrificing the features that make a Mercedes a powerful driving machine. He is extremely knowledgeable about current incentives and goes the extra mile to guarantee satisfaction. I value, trust, and respect the hard work that John puts in to make every single client feel important and understood. His professionalism and attention to detail is impeccable. I wouldn't consider doing business with anyone else moving forward and highly recommend his services. Thanks again, John! Nicole Jussen More

Terrible Service Department Service Rep does not follow to let us know there were no parts (tires) for 1/2 day! And only tell us in the afternoon that there were no tires and wo Service Rep does not follow to let us know there were no parts (tires) for 1/2 day! And only tell us in the afternoon that there were no tires and would have to service next day! Provided car first thing in the morning! Terrible service. Who would have known this coming from Mercedes-Benz? Never again... More

Excellent service from her .The best or nothing I wanted to take the time to let you know about Felicity Callas. She has been nothing but helpful ,Courteous very respectful to me and trust me I know I wanted to take the time to let you know about Felicity Callas. She has been nothing but helpful ,Courteous very respectful to me and trust me I know I can be a handful. I recently bought in my ML550 which needed servicing of which she helped me out very much. She advised me about the maintenance plan Mercedes offered of which I took .She followed up with me which was a good thing. Not many service reps do so . She know how am when it comes to this vehicle. You have an exceptional worker there. Keep up the good work. More

Superlative experience with John Hart John Hart is the best car relationship person you can ever have the pleasure of working with - i have had 2 experiences (e350) with him and each time John Hart is the best car relationship person you can ever have the pleasure of working with - i have had 2 experiences (e350) with him and each time he was better than before. Follow ups were great and he gave you an impression that it was all about you and your needs. I hope to continue buying from him always. Other reps should learn from the "John Hart school" all the best Rahul More

Great experience!! Thank you John Hart! Mercedes Manhattan is the go to dealership to get your Mercedes. Truly excellent service and real white glove treatment. John Hart was my salesman an Mercedes Manhattan is the go to dealership to get your Mercedes. Truly excellent service and real white glove treatment. John Hart was my salesman and once again went above and beyond in his service! I am not a new Mercedes owner but had been considering an upgrade to the GL from the ML. John was patient in answering my every question and was most concerned with what would be best for my family. The leasing process itself was handled very professionally. I was given the opportunity to take numerous test drives before deciding on the car. I don't live or work in Manhattan but I will continue to lease from this dealership because of John Hart. He made the process to lease seamless and even drove my car to me at the time of of purchase and returned my old lease. Extremely helpful when you have little ones! Very please with John and glad to be a continued Mercedes owner. More