Mercedes-Benz Manhattan

Cordial and warm reception by staff, making the customer feel important!! Luxury Ace Service for a Luxury Car!! The oustanding Customer Care skills of the staff, make one's car buying experience extremely p feel important!! Luxury Ace Service for a Luxury Car!! The oustanding Customer Care skills of the staff, make one's car buying experience extremely positive. I would certainly do business again with this dealership!! More

James Park has been my contact person over the years and his responsiveness to my needs is the main reason I have remained loyal to the brand. I have found the staff to be thoroughly professional in every his responsiveness to my needs is the main reason I have remained loyal to the brand. I have found the staff to be thoroughly professional in every aspect of the business. The transfer of my license plates and wheel locks from the vehicle I was turning in to the vehicle being picked up was personally handled by James Park most expeditiously. Congratulations on your state-of-the-art facility. Andrew Chang More

This is the second car I have bought from them. John Hart was formerly a customer service person and was promoted to Sales and has done a great job. If there is a problem with the car I can call him and he d was formerly a customer service person and was promoted to Sales and has done a great job. If there is a problem with the car I can call him and he directs me to the correct person in the dealership. It is not just a sale and then speak to service. He is also a master at MB which means he has been certified by MB in Germany so he understands the cars technically which with today's cars be computers on wheels is very important. More

Chris Grotto managed our ability to leave with a new vehicle well beyond our expectations. He was professional, courteous and very considerate of our time. vehicle well beyond our expectations. He was professional, courteous and very considerate of our time. More

Very good experience...good price...Only problem was when I went to make the payment they told me about all the extra insurance which is required and asked me to make decision on the spot or I won't be eligi I went to make the payment they told me about all the extra insurance which is required and asked me to make decision on the spot or I won't be eligible...I should have just opted out, unfortunately I ended up taking one of the insurance... Be careful that they don't end up charging extra money, from the the one that you decided upon. More

The people here totally changed my previous opinions on Car Salespersons. You can feel the relaxing atmosphere and staff's honesty & generosityall the way from the moment you park your car at the basment Car Salespersons. You can feel the relaxing atmosphere and staff's honesty & generosityall the way from the moment you park your car at the basment to the moment you receive a follow-up call when you are driving in your new MB. The sincere and professional services I received from Cherlin (sales), Louis (finance), and Rey (supervisor) were first-class superb in the world! More

This is the best car buying experience that I've ever had! Mike Serpone takes the time to answer all or your question and doesn't hit you with the hard sell or typically salesperson games. I've driven BM had! Mike Serpone takes the time to answer all or your question and doesn't hit you with the hard sell or typically salesperson games. I've driven BMW's for years and have visited other Mercedes Benz dealers where the experience wasn't great. For this reason I planned to continue to drive a BMW. On a whim I decided to stop by Mercedes Benz before I went to buy another BMW and met Mike. His service was impeccable and I bought a car that day. As a woman I went in alone to buy a car and expected to be taken advantage of but I wasn't. I had done my research and Mike didn't try to hit me with any games about the vehicle. The exceptional service didn't stop there when I went to pick up my car it got even better and the superior service continued. I absolutely recommend Manhattan Mercedes Benz and particularly Mike Serpone! More

Salesmen Andre and Frank were professional and spent plenty of time with me. They were patient considering I was a first time Mercedes Benz owner. I was offered numerous test drives with various models, plenty of time with me. They were patient considering I was a first time Mercedes Benz owner. I was offered numerous test drives with various models, never pressured and made me feel like I was the most important customer. Louis in financing was well prepared and offered great rates and great options and yet didnt pressure me at all. The process was quick yet thorough. The manager Reynold called me to ensure service was at an exceptional level throughout the whole process. This place is truly remarkable. I will definitly be back to purchase from them again. More

Excellent experience in Mercedes-Benz Manhattan store. So nice consultant, so kindly assistance and so much useful information to help you make a decision. My sales consultant is Johannes. nice consultant, so kindly assistance and so much useful information to help you make a decision. My sales consultant is Johannes. More

I was very pleased with Arthur Kaye and his associates and their customer driven approach. Arthur made everything as easy as possible. I also like after sales support. and their customer driven approach. Arthur made everything as easy as possible. I also like after sales support. More