Mercedes-Benz Of Fredericksburg

Steve Appel and everyone else we dealt with were amazing. We were 3 hours into a 12 hour drive from PA to SC when we got a flat tire, about 10 miles from the dealership. With no appointment, and a desperate We were 3 hours into a 12 hour drive from PA to SC when we got a flat tire, about 10 miles from the dealership. With no appointment, and a desperate need to get back on the road ASAP, MB of Fredericksburg took us in. They had the tires we needed in stock, got our GL450 up on the lift quickly, offered to shuttle us to lunch while we waited, and had us back on the road in less than 2 hours. Our family is grateful! More

We had a great experience with our car purchase! We worked with Antoine. He was knowledgeable of the vehicle we were interested in and overall great to work with! Highly recommend this dealership a We worked with Antoine. He was knowledgeable of the vehicle we were interested in and overall great to work with! Highly recommend this dealership and ask for Antoine! More

We went to this dealership and bought 2 vehicles in a two weeks time. First car we bought was with Michael. We were in the lot for 2o minutes and no one approach us. So we went inside and Michael helped us t weeks time. First car we bought was with Michael. We were in the lot for 2o minutes and no one approach us. So we went inside and Michael helped us throughout the process. We were in contact with him with possibly purchasing another vehicle. He was really helpful back and forth of any info/updates that we needed. We went to the lot to check in the said vehicles he sent us through texts. He was off that day. Long story short, Antoinne was assigned to help us throughout the process. Which he equally and patiently guide us like Michael. We end up buying another one which my husband love so much!!! I gave 5 stars to these 2 gentlemen that make our buying experience top notch!!! More

Antoine was great and so was Mohammed. Finance was deceptive. Excellent credit and was offered 8% interest. Only when I walked out, was I offered 5.4% Finance was deceptive. Excellent credit and was offered 8% interest. Only when I walked out, was I offered 5.4% More

I would love to give a five star rating however my experience wasn’t as pleasant as I would have expected. My sales associate Antione was great and did his best to accommodate me during the sales proc experience wasn’t as pleasant as I would have expected. My sales associate Antione was great and did his best to accommodate me during the sales process. The entire process took about 3 hours, which I wasn’t thrilled about. In addition to the long wait, I was extremely upset about the financing process. I asked before we started the application if the dealership could beat or match a current 4% rating, I received from Navy Federal Credit Union. Mickey the sales manager informed me he could get me mid 4%. I have Excellent credit and my score is 822. Imagine my surprise when they asked me to sign a contract at 6%! The finance associate, Whitney walked out the room once I informed her that I wasn’t signing a contract with that rate. Mickey returned with a piece of paper showing me the current rate with NFCU, which was still lower than what they offered me. I didn’t feel valued and I didn’t feel heard. More

When I scheduled my B service for my car, knowing that I needed new tires, I asked if they had Pirelli tires in stock, the asst. service mgr. said "yes". After 5 hrs. I paid my bill, walked out to find my needed new tires, I asked if they had Pirelli tires in stock, the asst. service mgr. said "yes". After 5 hrs. I paid my bill, walked out to find my tires were replaced with Michelin. I asked the manager why I didn't get Pirelli, he said "Mercedes always uses Michelin". I bought my Mercedes in Germantown Md with Pirelli tires. I am 61, been driving Mercedes since I was 18. I would have appreciated them telling me they were putting tires that I didn't want on my car before I sat there for so long. I won't be back. Thumbs down for this dealership. Imagine paying $1,300 for no pops that you don't want. More

They were great to work with. Made buying a car a wonderful experience. I would recommend to others. Made buying a car a wonderful experience. I would recommend to others. More

The entire process was outstanding never any pressure to make any decisions. All of our questions was answered and we will be recommending our family and friends to purchase their next vehicle from here. Al make any decisions. All of our questions was answered and we will be recommending our family and friends to purchase their next vehicle from here. Also our salesman was the best!!! More