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Mercedes-Benz Of Fredericksburg

Fredericksburg, VA

4.7
316 Reviews

1000 Noble Way

Fredericksburg, VA

22401

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Showing 316 reviews

November 19, 2017

Love my car! Working with Janie while purchasing my GLK was a great experience. She was very enthusiastic and super friendly. Janie was very accessible before, dur More

by RobGLK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bowers, Nick Paone, Matt Wright, Janie Thornton
Nov 20, 2017 -

Mercedes-Benz Of Fredericksburg responded

Dear RobGLK, We're pleased you received excellent assistance from every member of our team - from Sales Consultants Janie Thornton and Nick Paone to Sales Manager Matt Wright and Finance Manager Dave Bowers. We want every guest to be enthusiastically greeted and to feel comfortable working with our team and on your test drive. Thank you for noting that Janie set you at ease with her friendliness and enthusiasm. Should you need anything else, don't hesitate to call or email us. And when your GLK is ready for service, we're here to help you keep it running in peak condition.

November 19, 2017

Great experience I had the pleasure of dealing with Matt and his team recently at Mercedes-Benz of Fredericksburg. Every team member that I encountered was professiona More

by Review
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Wright
Nov 20, 2017 -

Mercedes-Benz Of Fredericksburg responded

Dear Reviewer, It's great to hear that you will be telling friends and family about the excellent service you received from Sales Manager Matt Wright and the rest of the team at Mercedes-Benz of Fredericksburg. Our Fast Fair Simple Guaranteed sales process was designed to focus on the wants and needs of our guests, while providing professional, knowledgeable and efficient assistance. We're pleased you had a 5-star experience and plan to return for your next vehicle. We look forward to seeing you again!

November 15, 2017

Mercedes-Benz of Fredericksburg I was working with Janie for my car buying needs. She was exceptional and was able to answer all my questions. I'm very happy with the service I recei More

by Hect1009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janie Thornton
Nov 16, 2017 -

Mercedes-Benz Of Fredericksburg responded

Dear Hect1009, We're pleased to hear Sales Consultant Janie Thornton provided exceptional assistance and effectively answered all of your questions. Our goal is to deliver excellent service to everyone who visits our dealership or contacts us. Thank you for the 5-star rating and for highly recommending us. If we can be of further service, please let us know.

November 09, 2017

Rewarding and exciting Teddy Parker is outstanding. He made my experience rewarding and addressed all my concerns. I highly recommend him to anyone in need of a car. More

by KBB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teddy Parker
Nov 09, 2017 -

Mercedes-Benz Of Fredericksburg responded

Dear KBB, We're pleased Sales Consultant Teddy Parker provided you the outstanding experience we want for everyone who visits Mercedes-Benz of Fredericksburg. Answering your questions and concerns is what we're here to do so that you leave with confidence in your purchase. Thank you for taking the time to share your experience.

September 20, 2017

Best car buying experience I've had I lost my car after Hurricane Irma. My brother lives in Fredericksburg & suggested that I visit this dealership. I called ahead and spoke with Marcus More

by C B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bowers, Marcus Martin, Teddy Parker
Sep 20, 2017 -

Mercedes-Benz Of Fredericksburg responded

Dear CB, We're sorry to hear of your loss as a result of Hurricane Irma. However, we're thrilled that your brother recommended Mercedes-Benz of Fredericksburg and that our team of Sales Manager Marcus Martin, Sales Consultant Teddy Parker and Finance Manager Dave Bowers provided you the expert and patient assistance you needed. Our goal with our Fast Fair Simple sales process is to make car buying stress-free for everyone. We're especially glad we could do that for you after your experience with the hurricane. And when you need service for your vehicle, if you're in the area, our service technicians are ready to help. Enjoy your new vehicle!

July 12, 2017

Excellent Customer Service I was at Mercedes-Benz of Fredericksburg recently to "kill time" while my wife shopped at a nearby grocery store. My intent was to browse inventory f More

by Charlie47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teddy Parker
June 30, 2017

NICE PEOPLE FAIR PRICES Scott was my salesman. All of them here treated myself and my friend with great respect. We came from 2 hours away looking at a used Rogue. Ended up g More

by 1hokies1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sumner
Jul 05, 2017 -

Mercedes-Benz Of Fredericksburg responded

Dear 1hokies1, Our goal is to make everyone who visits our showroom feel welcome regardless of why they stopped by! We’re pleased you felt you got Mercedes-level service. Mercedes-Benz of Fredericksburg is a Huber Motor Cars company, where we are “Driven to a Higher Standard” and that includes hospitality. We’re also pleased that Sales Consultant Scott Sumner succeeded in helping you find a car that meets your needs. With our Fast Fair Simple sales process, that is the goal. That is why we are negotiation-free – to focus on the needs and wants of our guests. Thank you for making the effort to drive two hours to see us. We’re glad the trip was worthwhile and honored that you would make it again! Enjoy your Corolla.

June 13, 2017

Impressive I came in just to browse and had such a pleasant experience. I was greeted by Teddy the salesman who was charming but most importantly professional. More

by ND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bowers, Teddy Parker
Jun 14, 2017 -

Mercedes-Benz Of Fredericksburg responded

Hello ND, Thank you for the great review of Sales Consultant Teddy Parker and Finance Manager David Bowers. Both are true professionals and very knowledgeable about our vehicles and financial services. At Mercedes-Benz of Fredericksburg, our Fast Fair Simple negotiation-free sales process makes for a pleasant experience and we have nothing to hide as they showed you in putting your vehicle on a lift for a full inspection. Plus, it's our pleasure to provide free car washes and nice refreshments. We look forward to seeing you when your vehicle needs service or just stop by for a quick snack and a car wash - any time!

June 08, 2017

No help Our check engine light suddenly came on when we were on 85 heading north. We remembered seeing this dealership close to the highway so called about co More

by D&D
Recommend Dealer
No
Employees Worked With
???
June 05, 2017

Shockingly wonderful I went into this expecting a fight. What I found instead was Richard Slater II. He was very professional, knowledgeable and helpful. Originally, I had More

by RiverHawke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Slater II
Jun 05, 2017 -

Mercedes-Benz Of Fredericksburg responded

Dear RiverHawke, We're glad you had a great experience at Mercedes-Benz of Fredericksburg. Our Fast Fair Simple Guaranteed sales process is very disarming. We are negotiation free and offer great prices because we shop the competition before you arrive. That way, when you get here, we can focus on finding the car that's perfect for your or making sure it's just what you had in mind if you've chosen one before arriving. We enjoy surprising people with the simple, no-stress and transparent process we offer. We hope you'll visit again!

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