Mercedes-Benz Of Tacoma

Chase was great ! I wasn’t pleased Scott who told me my car restarts at stop signs without using a starter and starts back up with just the spark plugs car restarts at stop signs without using a starter and starts back up with just the spark plugs More

Best of the best dealership!! Awesome customer service, willingness to go extra mile to find perfect car of the sales men Chris Lee!!! Every single employee of this dealership trying their best 😊 willingness to go extra mile to find perfect car of the sales men Chris Lee!!! Every single employee of this dealership trying their best 😊 More

My car severely acted up while driving, when I arrived at the dealer service shop I was greeted in a friendly manner. The service advisor logged my issues and was very responsive. The car was fixed properly the dealer service shop I was greeted in a friendly manner. The service advisor logged my issues and was very responsive. The car was fixed properly on this visit and I received updates as requested. Much improved over previous service visits. More

I purchased a brand new 300GLC and it has been back in the shop 4 times in as many months since. Every 2 weeks or so the check engine light would come on. It would take about 2 weeks to get an appointme the shop 4 times in as many months since. Every 2 weeks or so the check engine light would come on. It would take about 2 weeks to get an appointment and service would just clear the light without determining what caused it. Very inconvenient to have to drop a car off once a month knowing I'll be back with it for the same. Check-in is quick, service advisors are great, but the maintenance techs have done a great job of ensuring I won't purchase another Mercedes again. More

Amazing customer service! They will do everything they possible can for you to find the car that’s fits best to your needs and preferences and the quality service you get is amazing they go beyond just th possible can for you to find the car that’s fits best to your needs and preferences and the quality service you get is amazing they go beyond just the dealership to help you out they genuinely care about their customers will totally recommend and come back for future purchases More

The whole team made everything so seamless. We were very impressed. James and Victoria were very helpful as well as the service department when we picked up our mats. impressed. James and Victoria were very helpful as well as the service department when we picked up our mats. More

Got notice from MB USA of Sprinter emissions recall. Got notice from MB USA of Sprinter emissions recall. Called MB of Tacoma, 3 months wait until July appointment. At time appointment was made, MB of Got notice from MB USA of Sprinter emissions recall. Called MB of Tacoma, 3 months wait until July appointment. At time appointment was made, MB of T stated that "MB USA requires them to keep vehicle 2 days". This seemed odd since I talked to another Sprinter owner who his Van back in 3 hours at the Eugene dealer. Oh well a little inconvenient is all. Two days before I dropped off Van for repairs, I was told they would need to keep it 5-7 days. Now this is a problem, I needed to arrange to borrow another van for a few days, which I was able to do. ( I did not inquire about a loaner) After 10 days of MB of T holding my Sprinter I called. Victoria informed me they were just putting it on the rack now. Victoria was a pleasure to work with, MB of T I expected a better experience with. I had no issue with the van post service I assume work was performed correctly. So all in all I'm happy with the work and point of contact, disappointed in MB of T communication and timeliness. More

We highly, highly recommend the Service received, for repair of our Dodge, Freightliner Motorhome. We have dealt with two very frustrating problems, for over 8 months, with two other repair companies. repair of our Dodge, Freightliner Motorhome. We have dealt with two very frustrating problems, for over 8 months, with two other repair companies. Then, we found the exceptional help here from Victoria (Customer Service) and Ken (Master Technician). They both listened to the complicated process and then came up with a very educated and intelligent assessment and repair for our Dodge. We are so very pleased, for the expertise of these two people. They are exceptional. We highly recommend. Best wishes always… More

I really appreciated Shannon's friendliness and integrity. She's very relatable and I did not feel like I was being "sold" something, but rather she did a great job of meeting my needs, and getting integrity. She's very relatable and I did not feel like I was being "sold" something, but rather she did a great job of meeting my needs, and getting me in and out of the dealership as fast as possible with a fantastic new car that I love! More

Finance employee Emil will lie, cheat and threaten you until he gets the commission he wants. The navigation SD card was stolen when left vehicle at dealership and they won’t replace. Sales manager does until he gets the commission he wants. The navigation SD card was stolen when left vehicle at dealership and they won’t replace. Sales manager does not ensure vehicle is detailed and clean. More