Mercedes-Benz Of Tacoma

The earliest appointment I could get was 2.5 weeks out. The day before they called to say they had to reschedule. I said that was unacceptable and was able to keep my appointment. They then took 5 days to The day before they called to say they had to reschedule. I said that was unacceptable and was able to keep my appointment. They then took 5 days to get to my car. I was then told I might need a new engine, but they needed to perform inspections and change the spark plugs to know, for $700. This was 8 months after the warranty expired. It had been in 12 months prior, still under warranty, for the same issue and no work was performed. I will not be going back under any circumstance. More

Problem wasn't fixed. Now have a new problem, plus a cracked windshield. Terrible service. Will not recommend this dealer. Dealer is bogus. Please help. cracked windshield. Terrible service. Will not recommend this dealer. Dealer is bogus. Please help. More

Dropping off was seamless. Had an appointment come up and there was no issue with leaving the car until later in the day. Pick up was quick and easy. Very nice first experience. there was no issue with leaving the car until later in the day. Pick up was quick and easy. Very nice first experience. More

This was by far one of the worst experiences with this dealership I've had, what started out as a scheduled servce b - turned into a vehicle that wouldn't start to a warranty issue that drug on for over a dealership I've had, what started out as a scheduled servce b - turned into a vehicle that wouldn't start to a warranty issue that drug on for over a month, of which I had to contstantly call back and follow up with the service advisors to get progress - and of which I had to demand a loaner after weeks of paying for a rental. Only to get the van back to still have a check engine light on and then find out my tires - under the 36k warranty are wearing incorrectly and need to be replaced and they never said anything to me even though there is supposed to be a thorough "inspection" each time they do service. I'm so disappointed, I'm likely going to get rid of my my Mercedes vehicles (more than one) and not be a returning customer... I would certainly NOT return here for service at this point. The dealership never made ANY attempt to make things right. More

The service was excellent! When I called to schedule service, the gal on the phone was not the sharpest person, they may want to have a more knowledgeable receptionist to answer questions. My questions service, the gal on the phone was not the sharpest person, they may want to have a more knowledgeable receptionist to answer questions. My questions were very basic. More

Service was excellent. Even though we had to wait several weeks for our vehicle to arrive, the communication was great. The whole process was super simple and straight-forward. The staff is very knowledgeabl weeks for our vehicle to arrive, the communication was great. The whole process was super simple and straight-forward. The staff is very knowledgeable and experienced. More

I cant believe i paid so much for a service contract only to find out that you will not rotate my tires. I can go to Les-Swab and get done for free but this should be taken care of under my service. this is to find out that you will not rotate my tires. I can go to Les-Swab and get done for free but this should be taken care of under my service. this is unsatisfactory. More

This dealership is like all service centers as they book multiple appointments for the same time as they figure their customers time is not important as keeping their employees busy. multiple appointments for the same time as they figure their customers time is not important as keeping their employees busy. More

Replacement of cracked windshield requiring more than 1 day of work. No loaner offered nor provided. Unable to obtain updates on progress despite 2 days of calls. No less than 5 calls over the entire mo day of work. No loaner offered nor provided. Unable to obtain updates on progress despite 2 days of calls. No less than 5 calls over the entire morning and afternoon, each time getting completely "blown off" by the phone people. When I finally got through in the afternoon..."Oh Yeah! It's done." VERY UNIMPRESSED. Very unlikely that there will ever be another Mercedes purchase from this family. AND...They NEVER even Bothered to try to send this out to our Insurance. Doing that on my own afterward. xxxx POOR TOP TO BOTTOM!! More

The customer service was wonderful. Also, we appreciated how Arnie worked within our budget. Although we purchased a car bought at auction, it feels brand new. how Arnie worked within our budget. Although we purchased a car bought at auction, it feels brand new. More