Mercedes-Benz Of Tacoma

Car was in to fix massage feature in seats.Waited 2hours Car was in to fix massage feature in seats. Waited 2hours for loaner. Not fixed at pickup. Sloppy, going back. Extremely disappointing, car is 2018, Car was in to fix massage feature in seats. Waited 2hours for loaner. Not fixed at pickup. Sloppy, going back. Extremely disappointing, car is 2018, has 40,000, like new. Where are supervisors and management? More

My car wasn’t ready when promised, it was dirty when I got it back and wast washed, and the problem I had still exists. I am very dissatisfied. got it back and wast washed, and the problem I had still exists. I am very dissatisfied. More

My 9 month old vehicle was towed in last Wednesday with a flat tire The service department kept it overnight and still didn’t find an issue So Thursday a friend brought me back to pick the car up All t flat tire The service department kept it overnight and still didn’t find an issue So Thursday a friend brought me back to pick the car up All the way from Gig Harbor Today the same tire is flat again Service doesn’t answer I have to bother someone to get air in the tire so I can drive it to the dealership instead of waiting 3 or more hours again for a tow truck Beyond irritating More

Tyler was extremely helpful and knowledgeable when it came to helping me purchase my new vehicle. He continues to stay in contact and make sure that it's been a great experience. Thank you! came to helping me purchase my new vehicle. He continues to stay in contact and make sure that it's been a great experience. Thank you! More

Service department is not efficient and focus on clients. Communication among service, parts and clients is weak.ordered parts arrive, nobody notify customer. Ordered delivery not follow up. Communication among service, parts and clients is weak.ordered parts arrive, nobody notify customer. Ordered delivery not follow up. More

Fast, responsive deal on my favorite car! I received tremendous service from Senior Sales Professional Chris Lee and all of the staff involved in the deal. Top notch experience all around! tremendous service from Senior Sales Professional Chris Lee and all of the staff involved in the deal. Top notch experience all around! More

Service was amazing. Sales department was not pressuring and very informative. My purchase went smoothly and was completed in a very timely manner. Would recommend. and very informative. My purchase went smoothly and was completed in a very timely manner. Would recommend. More

A flat tire took 2 days to replace and then they did not honor my request of returning my old tire. Proprietary key for lug nut was missing from certified vehicle honor my request of returning my old tire. Proprietary key for lug nut was missing from certified vehicle More

I was very pleased with sales advisor Chris Lee ! He is very knowledgeable with all stock of cars they have at dealership, and provided me with excellent service. very knowledgeable with all stock of cars they have at dealership, and provided me with excellent service. More

I have visited here a few times for service and one I have visited here a few times for service and one recall. The service department has been very professional and appreciative of my business. They h I have visited here a few times for service and one recall. The service department has been very professional and appreciative of my business. They have gotten me in on time and provided the service as promised at a reasonable price. More