Mercedes-Benz Of Tacoma

I was told by the service advisor that they found issue with the software and it would cost 196 but the total bill was 496. It was issue with the MB software and I’m confused why I would be charged for it. with the software and it would cost 196 but the total bill was 496. It was issue with the MB software and I’m confused why I would be charged for it. It’s one thing if it is a maintenance issue but asking me to pay for the error in software doesn’t seem right. I called the service advisor regarding this and requested a call back, but never heard from them. More

Horrible, Mercedes Benz USA should be ashamed....The people that run and work at this dealership are dishonest, disinterested, disengaged, from management on down. The worst car buying experience of m people that run and work at this dealership are dishonest, disinterested, disengaged, from management on down. The worst car buying experience of my life. More

Always a pleasure working with your service department. The entire team is friendly and attentive providing professional courteous service with no surprises. Service loaner seals the deal. The entire team is friendly and attentive providing professional courteous service with no surprises. Service loaner seals the deal. More

Brian Nelson is a fantastic service manager. He is attentive to every detail, never orders anything that doesn’t need to be done, explains everything and is courteous and very knowledgeable. I will c attentive to every detail, never orders anything that doesn’t need to be done, explains everything and is courteous and very knowledgeable. I will continue to get all my service at Larson Mercedes because of Brian Nelson. I may pay a bit more, but it is worth it for excellent service that is done with honesty and integrity. He deserves a bonus for the great work he does for Mercedes. More

Great service advisors, latte was great, time for complete service was very short! Wonderful waiting area for service and super nice representatives for Mercedes Benz! complete service was very short! Wonderful waiting area for service and super nice representatives for Mercedes Benz! More

Luda has been so helpful while purchasing and becoming familiar with our new Mercedes. I am so happy we came to this dealership to buy our car. familiar with our new Mercedes. I am so happy we came to this dealership to buy our car. More

Brian was a great service manager. Very attentive and assisted with everything I needed. Was available when we needed him as well. Great service every time. assisted with everything I needed. Was available when we needed him as well. Great service every time. More

My service representative was very helpful and courteous. It’s good to know Mercedes standards have not fallen. They provided the status of my vehicle within an acceptable time - much appreciated. It’s good to know Mercedes standards have not fallen. They provided the status of my vehicle within an acceptable time - much appreciated. More

I was very pleased with Tyler Baxter our sales rep. Along with his excellent customer service and no pressure sales, he was very knowledgeable with the details of the Mercedes Sprinters. Thanks for making th with his excellent customer service and no pressure sales, he was very knowledgeable with the details of the Mercedes Sprinters. Thanks for making this an easy purchase. More