Mercedes-Benz Of Tacoma

Can’t say enough about the service... moving soon to Florida and I hope I get the high end service I always received here!!! 💜💜💜 thank you for everything!!! Florida and I hope I get the high end service I always received here!!! 💜💜💜 thank you for everything!!! More

Monica is an Angel. She made the experience exceptional. Her tenacity & customer service mindset makes it easy to purchase our 4th MB. Thank You,Monica Her tenacity & customer service mindset makes it easy to purchase our 4th MB. Thank You,Monica More

Service rep Brian on phone as great. When I actually got to building, service was bad. No one wanted to help. Lots of unhappy customers until manager came out, then we got help. to building, service was bad. No one wanted to help. Lots of unhappy customers until manager came out, then we got help. More

Exceptional service the service department they provided an excellent service they always communicated in a timely manner in special Michael and his manager. The best quality of service that I have receive. an excellent service they always communicated in a timely manner in special Michael and his manager. The best quality of service that I have receive. More

The Service team was not helpful at all. I request a recall check that was never completed and I paid for a detailed to be done in my car and I had trash left under my seats. NEVER going back to fife lo recall check that was never completed and I paid for a detailed to be done in my car and I had trash left under my seats. NEVER going back to fife location. I’m also shopping for a newer model of my car and I for sure will not be buying it from Fife dealership. More

Service was excellent however I picked up my vehicle on a Saturday and Victoria graciously came in Saturday to complete the paperwork. Thank you Victoria! Saturday and Victoria graciously came in Saturday to complete the paperwork. Thank you Victoria! More

Different experience this time. Not a smooth drop off by any means. Asked to be called prior to any work so we could explain that minutes before we left for the appointment, I backed into a wall and crunch any means. Asked to be called prior to any work so we could explain that minutes before we left for the appointment, I backed into a wall and crunched some of the back bumper. Did not get a call, Did not get a call when the service was completed. When we picked up the car, it was confusing as to where it would be. When I found the car, the keys were handed to me - no checking to see who I was - and was told that "due to the bumper we could not wash the car". The interior was also untouched. Not sure what that was not tended to. We drive 2 hours to get our car serviced at Larson because of the excellent service we have had. I hope this was an off day, More

Michael Robert’s provided exceptional customer service with both my E350 and GLE 350. He was prompt, courteous, and very professional. He ensured that I was informed of the service status. Great work. with both my E350 and GLE 350. He was prompt, courteous, and very professional. He ensured that I was informed of the service status. Great work. More

Very nice and helpful. Good experience. Joe Strong even helped me get home when the Lift ride didn't show up twice. Brian was nice and explained everything in detail. Great service! helped me get home when the Lift ride didn't show up twice. Brian was nice and explained everything in detail. Great service! More

I had the pleasure of dealing with Jed Blanco. and Emil- finance officer. Both were great! I was impressed with Jed coming to my rescue on his day off to change the battery of my key when I was stocked in t finance officer. Both were great! I was impressed with Jed coming to my rescue on his day off to change the battery of my key when I was stocked in the parking lot in Federal Way. That is an excellent customer service! My suggestions during this ordeal: 1) I called Mercedes Benz main office 3 times, connected to the Operator but was forwarded to a voice mail telling me she is unavailable! Pls provide the Operator with a wireless phone so she could answer wherever she is. My call was important! 2) My 4th call was to the sales office, After telling the guy who answered the phone about my problem, his response was”I did not sell you the car.” put me on hold. Someone picked up the phone and told me that Jed, my sales guy will call me back. Sooo frustrating! The sales guy needs an orientation that no matter what the situation- he needs to be polite and helpful - he represents Mercedes Benz as a whole. More