Mercedes-Benz Of Tacoma

Had a great experience at Mercedes of Tacoma. Tyler took care of us and provided us with top notch service. Walking in was some daunting as we weren’t greeted by the receptionist. But other than that had a care of us and provided us with top notch service. Walking in was some daunting as we weren’t greeted by the receptionist. But other than that had a great experience. More

Service was completed in a timely fashion and Monica was very nice to work with and very accommodating. All service techs were very helpful and informative as well. very nice to work with and very accommodating. All service techs were very helpful and informative as well. More

My issue with my Mercedes was taken care of quickly even though the part had to be ordered. I was given a loaner car immediately so that I could get around while my car was serviced. The service staff, Jam though the part had to be ordered. I was given a loaner car immediately so that I could get around while my car was serviced. The service staff, James, was knowledgeable about my issue and stayed in contact with me on the progress. Great service!!! More

As usual, Jennifer and Derek made sure everything was taken care of on the minor recall issue plus dealt with an unannounced battery issue. Thank you! taken care of on the minor recall issue plus dealt with an unannounced battery issue. Thank you! More

Buying the car was fun. Our sales rep., Jim was excellent, as usual and our post-sale training session with Scott was very, very helpful. excellent, as usual and our post-sale training session with Scott was very, very helpful. More

Walking in the set up is not welcoming.. There is no greeter so your literally looking around for your service advisor. I arrived for my appointment at 9am and was told my vehicle would be ready at 4 gr greeter so your literally looking around for your service advisor. I arrived for my appointment at 9am and was told my vehicle would be ready at 4 granted there were no other issues as I paid extra to have a sound evaluated. I was told I would receive a call with the findings and recommendation. I didn’t received a call regarding my vehicle status until 345 and was now told I could get it after 430 so it could be washed. When I got call I was already on my way.. I arrived at 5 to ensure enough time and my vehicle was not washed or vacuumed. In addition upon leaving the vehicle I request my front light be check as I received a warning message that it was out, they stated there was no code. Long behold I showed the man and it was out.. I then had to wait for it to be replaced. Overall there is a lack of communication and a disregard for customers time. More

Good service. Easy online service appointment. Timely service with on-time appointment and on-time completion. Auto returned clean and service completed without any issue. service with on-time appointment and on-time completion. Auto returned clean and service completed without any issue. More

I had a screw in my tire and Brian went above to get my tire repaired quickly. This is a great example of how Mercedes sets themselves apart. So appreciative! tire repaired quickly. This is a great example of how Mercedes sets themselves apart. So appreciative! More

We came a day early, from Olympia, for our appointment. Monica did a great job by fitting us into her schedule, which saved us from having to come back the next day for our servicing. Monica did a great job by fitting us into her schedule, which saved us from having to come back the next day for our servicing. More

Brandon the General Manager was the driving force in our decision. He took time from his hectic work to come sit with us and gave us information and answered our questions. decision. He took time from his hectic work to come sit with us and gave us information and answered our questions. More