Mercedes-Benz Of Tacoma

Absolutely great , easy experience! 5 stars!The only Absolutely great , easy experience! 5 stars! The only suggestion I may have would be the internet description. There were a couple things listed the Absolutely great , easy experience! 5 stars! The only suggestion I may have would be the internet description. There were a couple things listed the Jeep having, but did not.. example: heated seats. More

Upon walking in and waiting for a service advisor to help us, I was instantly put off at the fact that there were NO customers that any of the advisors were assisting (except maybe one that was on the phone) us, I was instantly put off at the fact that there were NO customers that any of the advisors were assisting (except maybe one that was on the phone) - yet of all the advisors standing there just chatting with each other that clearly saw we were standing there did nothing to either help us or let us know that someone would be with us shortly. That was the first mistake, and that set the mood for the whole visit. Then upon finally getting help, our service advisor didn’t stand out to me in the customer service aspect as well either. Asked a question, got half (butt) answers - didn’t seem enthusiastic about showing his customer service skills. I expect more from a $250 service package. I was HIGHLY disappointed at my FIRST EVER Mercedes service department experience. Will NOT be back. I will say the only thing that made up for their lack of service is the cafe area, the girls there were friendly. But it’s still not enough to make me change my rating because that’s what I’m mostly writing about. More

Great customer service and knowledge customer service rep that took care of all the needs that I had customer rep friendly and courteous I waited a reasonable time for my service. that took care of all the needs that I had customer rep friendly and courteous I waited a reasonable time for my service. More

Service was great. I had an enjoyable experience. Everyone was so professional. Mike was upfront with everything and I had an awesome experience. I will be buying my wife a car from here soon. Everyone was so professional. Mike was upfront with everything and I had an awesome experience. I will be buying my wife a car from here soon. More

James(manager) was kind and very helpful and try the best to help. It was a positive experience to change my car’s battery at to help. It was a positive experience to change my car’s battery at More

I Took my G 55 in for service. James Hatch was great to work with, thorough and had excellent communication throughout the process of the fixes. work with, thorough and had excellent communication throughout the process of the fixes. More

Despite changing my service for the day. I was in and out in 3 hours. The car wash was not opened but they vacuumed my vehicle. One area not service related. When I bought the car one of the speakers wa in 3 hours. The car wash was not opened but they vacuumed my vehicle. One area not service related. When I bought the car one of the speakers was blowned. Questioning why this was not fixed during the vehicle inspection. More

Hello! If I had contact with the service dept and Mercedes has asked for a review, why is Service and those employed there not an option? Am I missing something? I dealt with Brian Nelson for my serv Mercedes has asked for a review, why is Service and those employed there not an option? Am I missing something? I dealt with Brian Nelson for my service appt and was very happy with his efficiency. More

Chase was great to work with. This was our first Mercedes purchase and he was very knowledgeable and was patient with all of our questions. Mercedes purchase and he was very knowledgeable and was patient with all of our questions. More

Jessica is obviously new but did her best and Darryl was a big help. Problem was resolved same day and I do feel like they did their best to address my concerns. a big help. Problem was resolved same day and I do feel like they did their best to address my concerns. More