Mercedes-Benz Of Tacoma

I do all of my own work but had no choice but to the bring the car in for an ignition system replacement that faulted the safety system of the car. The ignition worked fine, it was all of the collatera bring the car in for an ignition system replacement that faulted the safety system of the car. The ignition worked fine, it was all of the collateral issues it was causing. I've been to the dealer multiple times for parts, and I always receive great service and professionalism at this dealership. My service rep was top notch. I would have given 5 stars for the recent service/repair, but the one thing I reminded to make sure worked (keyless go) did not when I picked up the car, even after having the car for over 2 weeks. It was fixed on the spot after I returned to the service dept, but I expected the repair to be perfect for what it cost. More

Service advisor was ok. Dealership charges way too much for nitpick items. Like $6.00 to add windshield washer fluid? Come on! As always, poor experience here. for nitpick items. Like $6.00 to add windshield washer fluid? Come on! As always, poor experience here. More

My sales woman Victoria was amazing at follow up. She brought me in 4 times, while I was shopping around.Then at the time of financing, she came up with a brilliant idea to lease a newer model for less brought me in 4 times, while I was shopping around.Then at the time of financing, she came up with a brilliant idea to lease a newer model for less than my current monthly payment. I am pleased with her excellent service. Of course Brandon Kindle sealed the deal with getting me the best possible price he could! I loved working with his whole team. Even the financing team which usually tales forever he was quick and didn't try to upsell me ! More

Derek Shearer was my service rep I spoke with on the phone to set up appointment. Very professional did what he said he would do. phone to set up appointment. Very professional did what he said he would do. More

Brian was a great help. He was Very polite and helpful. He Was very knowledgeable as well. He answered all of my questions I had. Thanks Brian! He Was very knowledgeable as well. He answered all of my questions I had. Thanks Brian! More

Great team that helped us. John Morioka, Scott, and Brandon. It was a busy night right before Christmas but they were pleasant and efficient and knowledgeable. Brandon. It was a busy night right before Christmas but they were pleasant and efficient and knowledgeable. More

The service is top notch, they’re very fast and they have the best service writers and technicians in the industry. I always highly recommended them the best service writers and technicians in the industry. I always highly recommended them More

Your coupons had very small print excluding our vehicle which was not noticed until drop off, which doubled our price. Costs to reset the computer notifications is excessive which we, of course, declined which was not noticed until drop off, which doubled our price. Costs to reset the computer notifications is excessive which we, of course, declined. Our service rep, Jessica, was very friendly More

Initially experience was bad: Instead of replacing my damaged wind shield with OEM BMW wind shield job was completed with after market and noticed headsup display coming up blurry. But after escalatio damaged wind shield with OEM BMW wind shield job was completed with after market and noticed headsup display coming up blurry. But after escalation they did good job: in terms of responding to the escalation and rectifying the mess up. But wondering why would they tried to replace a after market part and cheat me in the first place. More

Very slow to respond to texts/calls, otherwise good service. I had to call multiple times and no one replied until hours later that day. service. I had to call multiple times and no one replied until hours later that day. More