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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

December 07, 2023

No one answers the phone. Poor customer updates on the status of my car. No updates on pricing either. More

by kamin93
Recommend Dealer
No
Employees Worked With
Liz
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Dec 10, 2023 -

Mercedes-Benz Of Tacoma responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 07, 2023

Everyone was very helpful and welcoming Tomari and Tyler were great to work with and look forward to continue working with them. More

by FOSWORKS
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
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Dec 07, 2023 -

Mercedes-Benz Of Tacoma responded

We're glad to know that you had a positive experience with our team at Mercedes-Benz of Tacoma. We'll pass on your kind words to Tomari and Tyler! We're looking forward to assisting you in the future.

December 07, 2023

I was happy to have a loaner car. As part of my service. We've bought all our cars from Larson. More

by SAHAUGEN59
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
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Dec 07, 2023 -

Mercedes-Benz Of Tacoma responded

We really appreciate you taking the time to leave Mercedes-Benz of Tacoma this awesome review, thank you!

December 06, 2023

Elizabeth is always organized and ready every time I bring my automobile in for service. She is a pleasure to work with. I have a choice of which Mercedes dealership I go to for service. I choose Larsen More

by FRANK.HEIDT
Recommend Dealer
Yes
Employees Worked With
Elizabeth Davis
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Dec 06, 2023 -

Mercedes-Benz Of Tacoma responded

Hey Frank, thank you for the 5-star rating! We're delighted to know that Elizabeth and our team at Mercedes-Benz of Tacoma have consistently provided you with excellent service. We appreciate your loyalty and look forward to serving you in the future! Drive safely!

December 04, 2023

Good service and timely Good service and timely attention to detail with service done on time More

by rpshelby76
Recommend Dealer
Yes
Employees Worked With
Liz
Report | Print
Dec 04, 2023 -

Mercedes-Benz Of Tacoma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 04, 2023

Battery change total came out to 800 dollars. You never told me the price of the service prior to changing the battery. The least you can do is tell the customer the estimated cost beforehand. More

by Minabrush
Recommend Dealer
No
Report | Print
Dec 07, 2023 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 04, 2023

They failed to provide car title to the bank They said that they didn't have title so bank couldn't issue me the check without title More

by SERAH1995
Recommend Dealer
No
Employees Worked With
Tomari Bates
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Dec 07, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

December 04, 2023

Very professional and knew everything about my car. Took care of me and my family before.leaving the dealership. More

by DEAHJAJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emil Zakhrabov, Tomari Bates, Anaahad Kaur
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Dec 04, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

December 03, 2023

Friendly, courteous and caring. Had a wonderful experience. The work on the car was completed earlier than quoted. The coffee and snacks are a big plus. More

by info@englund.us
Recommend Dealer
Yes
Report | Print
Dec 05, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz Of Tacoma to be a positive one. Please don't hesitate to reach out if you need anything else. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 03, 2023

Clean, efficient and welcoming. Highly recommend Mercedes-Benz of Tacoma for be very customer oriented. More

by K2SHERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield
Report | Print
Dec 04, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz Of Tacoma, we look forward to having you as one of our valued customers for many more years to come! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

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