Mercedes-Benz Of Tacoma

I am happy with the service provided at the Tacoma Mercedes-Benz dealership. The staff are very helpful and considerate of customer needs. I lalways eave there confident my car had good care. Mercedes-Benz dealership. The staff are very helpful and considerate of customer needs. I lalways eave there confident my car had good care. More

No follow through Poor response to problem Do not honor recall issue very bad response recall issue very bad response More

I had forgotten exactly what time my appointment was and when I got there, I was taken care of right then and there as if I was on time. when I got there, I was taken care of right then and there as if I was on time. More

Welcoming, courteous, efficient. Very helpful and accommodating. I had an excellent experience. Very good service Very helpful and accommodating. I had an excellent experience. Very good service More

Oscar was the shining star of my experience. I have been getting my cars serviced there since 2018. The service has declined over time but Oscar has redeemed my confidence in the service departm I have been getting my cars serviced there since 2018. The service has declined over time but Oscar has redeemed my confidence in the service department. More

Check in was smooth and my car was ready shortly after estimated time. Wonderful experience, much improved since 2021. estimated time. Wonderful experience, much improved since 2021. More

Came in for a recall service. Was told it would take less than an hour. Problem was identified was told it would take one more hour. Wound up being in the dealership for six hours Was told it would take less than an hour. Problem was identified was told it would take one more hour. Wound up being in the dealership for six hours with limited explanation. Other than they were missing a part they had to get in Seattle. Was offered a shuttle bus ride to lunch, but no loaner vehicle even though I live almost an hour away from the dealership. The paperwork from Mercedes-Benz stated that if the repair was required and the dealership had to keep my vehicle, a loaner car would be made available. More

Attention to detail Curtious polite remember your name and attention to details Oh my god and attention to details Oh my god More

Chris is very helpful and patience in getting the car and price I like Highly recommend Chris to everyone! price I like Highly recommend Chris to everyone! More

Called to make an appointment before hand and received an appointment and quote for labor to install a part. When I arrived at the dealership for the appointment, the labor quote DOUBLED! I was there already appointment and quote for labor to install a part. When I arrived at the dealership for the appointment, the labor quote DOUBLED! I was there already so I agreed and initialed for the estimate. When I picked up the car, I didn't find out how long the actual labor took. However, the complementary car wash and vacuum seemed extra, extra special. Makes one wonder if the cleaning was used to fill in time for the labor to match the onsite quote. If the amount of labor was actually less than the quote, the final amount charged should have been reduced. More