Mercedes-Benz Of Tacoma

Just bought our 5th Sprinter and Jim Foster was very accommodating and helpful. Jim went out of his way to secure the particular vehicle we were needing and helped with the unfitting logistics that were accommodating and helpful. Jim went out of his way to secure the particular vehicle we were needing and helped with the unfitting logistics that were needed for our business needs. More

Great people to do business with. Straight to the point and quick service. My adviser Michael was a very good listener and accommodated my every need! and quick service. My adviser Michael was a very good listener and accommodated my every need! More

When trying to find out about my car, no one could help When trying to find out about my car, no one could help me as it was my reps day off. Excuse me? Would the car be finished? No one could help me? When trying to find out about my car, no one could help me as it was my reps day off. Excuse me? Would the car be finished? No one could help me? Not acceptable! I may be mistaken, but I thought part of my car being in the shop was it would be washed and vacuumed. It was washed but not vacuumed. When we went to the cashier counter to pay for our car, a woman was walking around in front of the counter and then behind the counter without a mask on. Also a service rep thought it was acceptable to wear a mask only over his mouth totally exposing his nose. We do not a appreciate these employees disregard for customers and fellow employees. We read your rules at the cashiers counter. More

I enjoyed the car buying experience at Mercedes- Benz of Tacoma. Mr. Jonathan Cornejo was an excellent sales person and targeted sales efforts towards what I was looking for in a vehicle. He was time effi Tacoma. Mr. Jonathan Cornejo was an excellent sales person and targeted sales efforts towards what I was looking for in a vehicle. He was time efficient and did not waste time discussing things that were not of interest to me. He was able to easily distill and package information in a user friendly manner to answer all my questions in a timely manner. He was the epitome of professionalism and I would highly recommend using his services if you are in the market for purchasing a new vehicle. Completely satisfied with my experience at this facility. Exceeded my expectations. More

Car looked great and service was top notch zero communication though without me calling in multiple times. Totally fine with waiting extra days just need to plan around my work so proactive commun communication though without me calling in multiple times. Totally fine with waiting extra days just need to plan around my work so proactive communication would have been helpful. More

Great service. Erik was a pleasure to work with. All questions were answered and we got timely, good service. Car is running very well. Thank you questions were answered and we got timely, good service. Car is running very well. Thank you More

He was kind and caring, did things quickly and accurately, and was comfortable with customers, so he was able to buy a car with confidence. accurately, and was comfortable with customers, so he was able to buy a car with confidence. More

Mr. Jim Foster was a great person with work with from order placement to updates and delivery. He is very professional and knowledgeable about Sprinter Vans. order placement to updates and delivery. He is very professional and knowledgeable about Sprinter Vans. More

Very poor work flow process. It took forever to fix Very poor work flow process. It took forever to fix simple door problem, getting wrong parts. mentioned to them that car seet in not latching right, Very poor work flow process. It took forever to fix simple door problem, getting wrong parts. mentioned to them that car seet in not latching right, "they checked and was working. Ended up being it back to change the motor. Windshield broke during service, said it didn't happen on their watch. Didn't have a fuss as I had full coverage. horrible experience. This is not the first time. Looks like they are not familiar with the car. May be they need more training, and support. I would not feel comfortable bringing it back. Will use the Seattle or Bellevue location. More

We are satisfied the serviced. The people are friendly, the place and waiting area is full of service as quiet area as you stay. The people around us are so nice, they were asks you if need anything as we the place and waiting area is full of service as quiet area as you stay. The people around us are so nice, they were asks you if need anything as we were waiting the car to be done More