Mercedes-Benz Of Tacoma

First off, I called about weeks prior to get a quote and to make an appointment for service. After leaving messages to ask to talk to a service rep, I never received a call back or anything. Finally a femal to make an appointment for service. After leaving messages to ask to talk to a service rep, I never received a call back or anything. Finally a female gave me a quote over the phone, but then looked at my records and told me a I have one prepaid service left and it expires Feb. 2021. So I made my service appointment and a week later took my SUV in. After speaking with the service rep, he explained that I don't have a prepaid service at all. I wish the person who gave me the initial quote gave me accurate information. The service center really needs to get there information aligned. Service itself was fine. I felt like people were just trying to get me in and out. I had to ask if there was anything wrong with the service, but I feel like the rep should have led with that first. I've had better service at other Mercedes service centers. More

I was super happy with my experience! Sales representative Chris Lee was amazing! He always got back to me right away, always kept me updated on my car status, extremely helpful. I would recomm representative Chris Lee was amazing! He always got back to me right away, always kept me updated on my car status, extremely helpful. I would recommend to family and friends, keep up the great work. Scotty was also very helpful. He helped me with getting to know all the functions of my car and apps, thanks! I also appreciated that when I had questions regarding warranty and maintenance package Jose did not make me feel pressured to buy anything, he was easy to get a hold of, explained and answered my questions when I called back. More

Arnie was beyond amazing. 11/10. Super friendly and kind. I highly recommend buying a car through him. The whole dealership was really nice and had excellent service. I highly recommend buying a car through him. The whole dealership was really nice and had excellent service. More

Excellent service and all staff are very nice and helpful with any questions. Brian Nelson coordinated the pickup and service on my car. Excellent rating for him and I will continue to use this dealership with any questions. Brian Nelson coordinated the pickup and service on my car. Excellent rating for him and I will continue to use this dealership for service. More

I called and set an appointment for a service and was told that my service would only take 2 hours. When I arrived at my scheduled time. No one could find my appointment in the system. Then when they fin told that my service would only take 2 hours. When I arrived at my scheduled time. No one could find my appointment in the system. Then when they finally took my keys for my service after over 45 min of waiting I was then told my service was going to take 6 hours. Very inconvenient and very unprofessional. Also, when I visited many of the employees were not wearing masks. More

Service was great. My only problem was the phone call I received 15 minutes after I dropped my car off. It was a call that my service person stated that the “tire specialists” said I was in need of new tir received 15 minutes after I dropped my car off. It was a call that my service person stated that the “tire specialists” said I was in need of new tires and that they have them in stock and could do it today for $1200. I just got new tires 2 years ago and less than 18,000 miles is what I told him and he was looking into the request by the tire specialist. I just felt like I was being scammed. He then called me 3 times trying to explain why she said that and that my tires are good now. Just should be replaced by winter. More

5 Stars because I am thankful that Derek fit me in with a few days notice while I am crisscrossing the country on my road trip. Not a single dealer in any main city was able to without at least 3 weeks notic few days notice while I am crisscrossing the country on my road trip. Not a single dealer in any main city was able to without at least 3 weeks notice. Only negative, for the $900 A-service plus fuel filter change it would have been nice if they had topped off the DEF and washed my Sprinter. More

I bought my Benz, from Larsen Mercedes in 2010 and took it there for all service for the past ten + years. The service yesterday was a huge disappointment. I was quoted $250.00 from the service writer, w it there for all service for the past ten + years. The service yesterday was a huge disappointment. I was quoted $250.00 from the service writer, whereupon I presented a coupon on my phone from Mercedes for $129.95 oil and filter change. We were asked if we were paying in cash - as they would add 3% to the bill if paying by credit card. This is new. And don't most businesses simply regard the credit card fee as a cost of doing business? When I picked up my car and paid in cash, I noticed they had not recalibrated the dash alert to show the service had been completed. When I asked about it - another service writer told me that the oil change was not sufficient to have them change the on-board alert system. (we found the work around on You Tube.) But, this all represents a complete change in the customer service level at Larsen Mercedes, in my opinion. We are in the market for a new vehicle and I certainly would have to think carefully about buying a car from them if this is the way they are going to treat long-term loyal customers in the future. More

Brian did a great job of getting car checked in and updating me on the status. They provided a ride to work since the repair took all day. This was appreciated. updating me on the status. They provided a ride to work since the repair took all day. This was appreciated. More

Had the absolute best experience at the dealership had the pleasure of working with Arnold "Arnie" Mananasala a Charismatic man who pays attention to detail he heard what my wants were in attaining the pe the pleasure of working with Arnold "Arnie" Mananasala a Charismatic man who pays attention to detail he heard what my wants were in attaining the perfect vehicle and made my dreams come true! Everything about the experience made for a perfect day. Thank you so very much Arnie for your Professionalism, kindness and attention to detail. I feel like I not only got a new car but friends and family with Mercedes- Benz. Sincerely, More