Mercedes-Benz Of Tacoma

Dealer double booked appointment caused additional wait time. Communication was poor from the service advisor on completion of work. Car sat at the dealership for over a day completed without any notific time. Communication was poor from the service advisor on completion of work. Car sat at the dealership for over a day completed without any notification, and had to call in 4 separate times, each time leaving VM and messages with other reps, finally to find out car was ready for pickup the entire time. More

Welcoming and Professional It was a great experience. We got all our questions answered and felt welcomed and well taken care of though all the process. Cathy Hodges did an exce It was a great experience. We got all our questions answered and felt welcomed and well taken care of though all the process. Cathy Hodges did an excellent job helping with all our questions. More

Excellence, as usual Service Rep Monica was able to assist us as we walked into the building. A quick review of the services and other work to be performed and we were pr Service Rep Monica was able to assist us as we walked into the building. A quick review of the services and other work to be performed and we were processed quickly for the loaner. A friendly and very professional team assembled by the Service Manager. A model for many other dealerships that fail at taking care of the customer after the sale unlike here. More

I have been visiting the dealership for a number of years now. Everybody has been very professional. Of special note , I would like to get a litany of praises to Monica, one of the Service Advisors. She i now. Everybody has been very professional. Of special note , I would like to get a litany of praises to Monica, one of the Service Advisors. She is courteous, professional and inspiring! She is astute and dedicated to her job Thanks, More

Oscar is amazing and his attention to our needs while car is being serviced is always in our best interest. A valued person for sure. is being serviced is always in our best interest. A valued person for sure. More

Annual service. Clean service area, pleasant employees and waiting area was good, coffee and drinks were pleasantly supplied. Our car was serviced in a timely manner Clean service area, pleasant employees and waiting area was good, coffee and drinks were pleasantly supplied. Our car was serviced in a timely manner and he changed the battery in the fob for me (indicator stated low battery on the dash). This is our 2nd new Mercedes purchased from this dealership over the last 10 years. More

Great Service! The customer service and courtesy were the best! From arranging the pick-up of my car to the great communication about the needed repairs to the promp The customer service and courtesy were the best! From arranging the pick-up of my car to the great communication about the needed repairs to the prompt return of the car - everything was top-notch! Thank-you, Gary Lidstrom More

Standard is deteriorating rapidly Ambiguous discount offers that can be easily manipulated and misinterpreted by service reps. Service tech failed to determined the cause of check eng Ambiguous discount offers that can be easily manipulated and misinterpreted by service reps. Service tech failed to determined the cause of check engine light on the first diagnostic, the second attempt took over 4 hours to determine the cause. More

Left your dirty beard hair net, rubber gloves and plastic seat covers in my van. I don’t appreciate the carelessness, also the knowledge of service advisors is inadequate, they had to go to the actual mechan seat covers in my van. I don’t appreciate the carelessness, also the knowledge of service advisors is inadequate, they had to go to the actual mechanic for every question More

Experience was positive. Staff was generally helpful. This was our third new car purchase in as many years from this dealership. After delivery we did discover one option (lane departure) was not present This was our third new car purchase in as many years from this dealership. After delivery we did discover one option (lane departure) was not present on this car as we had expected. Mostly a lack of questioning on our part. We feel more could have been done to find a replacement car with the desired option prior to expiration of the 5 day return policy. More