Mercedes-Benz Of Tacoma

The service department has always been courteous and professional. This visit was no different. The waiting area and the snack bar are really appreciated. Thanks for your really great customer service. professional. This visit was no different. The waiting area and the snack bar are really appreciated. Thanks for your really great customer service. More

I needed more information! I recently had my transmission serviced and I asked several times if the torque converter was drained and flushed and no one could tell me if it was o I recently had my transmission serviced and I asked several times if the torque converter was drained and flushed and no one could tell me if it was or not. I feel for the over $620.00 bill I was charged they could at least let me know what they did. More

Insurance didn’t cover tear down of my engine. Was led to believe it would? Never spent $5,000 for oil cooler repair before. Appreciated the loaner suv. believe it would? Never spent $5,000 for oil cooler repair before. Appreciated the loaner suv. More

Turned my car in last Thursday to get the seat fixed. I was told that I would get a loaner, but nothing was available when I got there. I had to pretty much beg for a rental. They Gave me a call on Tuesday was told that I would get a loaner, but nothing was available when I got there. I had to pretty much beg for a rental. They Gave me a call on Tuesday saying my car was ready; picked my car up and still not fixed. The rep “Oscar” texted me asking for a time to fix it next week, I asked him if the following Friday was okay and he has yet to respond to me. More

Very good service and friendly staff, good coffee, slack, car wash, following up the scheduling for the next service, also good location and convenient. Thank you. Monica! car wash, following up the scheduling for the next service, also good location and convenient. Thank you. Monica! More

AO service Excellent service. Kept us informed the whole time. Was so great that they picked up and delivered our car as we hate the traffic issues between Oly Excellent service. Kept us informed the whole time. Was so great that they picked up and delivered our car as we hate the traffic issues between Olympia and the dealership. Very impressed. More

SHORT STICKING? I took my wife’s 2017 Mercedes GLA250W into Larson for its 40,000 mile maintenance service. I brought to Larson’s attention the car’s badly worn fr I took my wife’s 2017 Mercedes GLA250W into Larson for its 40,000 mile maintenance service. I brought to Larson’s attention the car’s badly worn front tires and asked why we weren’t notified of the mis-alignment (obviously the cause of the problem) when we last took the vehicle to Larson. They investigated and upon my return informed me that the car was in need of new left front and right rear control arm and knuckle replacements. The quote to replace the parts was over $5,000 and would not be covered by our MB warranty. Naturally I asked what would have caused such damage? The advisor shrugged her shoulders and told me my wife must have hit something like a pothole. I strongly disagree based upon the following points: • The service advisor’s assertion that my wife must have hit something like a big pothole like is pure speculation without a scrap of evidence to indicate a major trauma that would cause such damage (e.g. loss of pressure in tires over time, a dented rim, etc). • How could my wife, who drives exclusively to/in Seattle (where she works/resides weekdays) and I-5 to/from Olympia on weekends, have no memory of hitting a pothole or something so hard as to cause such significant damage? • In addition, since the bent control arms in question are the left front and right rear, if she had hit something why on earth would she make a u-turn to go back and hit it again with the other side of her car? • My wife is a demonstrably careful, safe driver. She drove her previous car (BMW X3) for over five years with no problems and no abnormal tire wear. • The advisor told me that the MB warranty would not cover the issue. • Safety is a concern of paramount importance. Larson’s advisor told me it’s not a problem to drive with the vehicle in its current condition. Their assurance has not assuaged my concern. I believe it is a safety issue and this correspondence serves as formal notice to MB of such. • Another issue is the depreciated value of the vehicle since it has now been documented that the car is in need over $5,000 of repairs and is unsafe to drive. Is Larson Mercedes in some kind of financial difficulty that caused it to act like a backyard repair hustler? More

I am not happy with check-in/checkout procedures. I was not notified in advance of expensive service to be done or the 3% surcharge for using a credit card. I will be calling a service manager to discuss t not notified in advance of expensive service to be done or the 3% surcharge for using a credit card. I will be calling a service manager to discuss the issues. More

Exemplary Service and Kind Service Manager. I like that you have one contact person to communicate with! Thank you Brian for Keeping me informed. Star6 you have one contact person to communicate with! Thank you Brian for Keeping me informed. Star6 More

Miscellaneous repairs Good; at first I was marginally satisfied, but Oscar called me back in to readdress a couple of details and they hit it out of the park. Earned the 5 Good; at first I was marginally satisfied, but Oscar called me back in to readdress a couple of details and they hit it out of the park. Earned the 5 star. More