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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

October 22, 2022

Very friendly, promptly explained any details I need, and showed me genuine interest in earning my business. More

by NAJI GHAZAL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana, Andrew Falsetta, Jose Alberto, Arnie Manansala
Report | Print
Oct 23, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 22, 2022

Price extortion, irresponsible staff, incompetent mechanics, four times in shop for coolant issues. More mechanical issues caused by Mercedes-Benz Of Tacoma Mechanics and staff. More

by ENEIXSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Kindle, Andrew Falsetta, Monica Saechao, Jerry Podgorski
Report | Print
Oct 26, 2022 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

October 21, 2022

Everything is good, happy got help to figure out about my car had a lot of help glad I got a call back after my concern More

by INGRID.WARREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Jerry Podgorski
Report | Print
Oct 23, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma, Ingrid. We appreciate your business and hope to see you again soon! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 20, 2022

Chris Lee actually helped us finish up. He kept us up to date through texts More

by LOGULLO88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lee, Jordan Delong
Report | Print
Oct 20, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Chris and our team here at Mercedes-Benz Of Tacoma are glad to have you as a customer. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 19, 2022

Superb service as us. The staff gathering keys were nice. The service representative was exceptional. I totally satisfied. More

by WILLIAMROGERS6417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao
Report | Print
Oct 20, 2022 -

Mercedes-Benz Of Tacoma responded

William, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 18, 2022

Great customer service. Staff very friendly! Waiting area very clean. Service was done on my car in a timely manner. More

by pearlena27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Jerry Podgorski
Report | Print
Oct 19, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 18, 2022

Battery kept dying, 3K later get car, dies next day 2Weeks later still in shop ??? More

by COLLINS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar, Monica Saechao, Jerry Podgorski
Report | Print
Oct 22, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

October 16, 2022

I had a complicated issue with my Benz. The dealer couldn't get me in right away, but when they did, they did a good job finding the problem and helping me fix it. More

by MB250 Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Jerry Podgorski
Report | Print
Oct 16, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you! Jerry, Monica, and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz Of Tacoma. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 14, 2022

Worst service on earth. The staff are unresponsive. Vehicles don't get fixed. Impossible for them to find parts. More

by JACK74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Saechao, Jerry Podgorski
Report | Print
Oct 19, 2022 -

Mercedes-Benz Of Tacoma responded

Jack, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. SALES: Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com SERVICE: Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

October 12, 2022

Service staff was friendly as usual. Excellent service and I would recommend this dealership to everyone. More

by JIMMOSER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Davis
Report | Print
Oct 12, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

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