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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

June 30, 2022

After waiting for 2 weeks for a GLE Mercedes where I was using a rental car. After agreeing with them on the price and financing. They just call me to say that their general manager sold it without their kn More

by Chalak
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jed Blanco
Jul 03, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. SALES: Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com SERVICE: Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

June 29, 2022

Poor communication. Installed defective parts. Had our car for a month. I could go on and on but I've already wasted enough of my time just trying to get my car back. More

by lisabgrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Saechao, Jerry Podgorski
Jul 02, 2022 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

June 29, 2022

Very polite, professional and courteous personnel. Very nice and clean dealership to be at. Kudos to complimentary beverages More

by ESHAZIMA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Jordan Delong, Guru Bajwa, Jed Blanco, Tyler Baxter, Luda Kotova, Shannon Schoonover, Brandon Avery, Tibou Bangora
Jun 29, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

June 28, 2022

Excellent service. Vladislav Lala was knowledgeable, helpful and pleasant. He helped me find the perfect car and stayed in touch throughout the process. Everyone I dea More

by MariaPease172
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladislav Lala
Jun 28, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you, Maria. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

June 27, 2022

As always, MB of Tacoma took amazing care of my car. My service writer, Oscar, is fantastic! This time, there was a glitch with getting me a loaner/rental and I had to take a Lyft home. That was not t More

by anniswede1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna 5 stars ??????????
Jun 28, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz Of Tacoma. Please don't hesitate to reach out if you need anything else. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

June 25, 2022

Very easy to work with and employees are very helpful and polite. Kept me well informed. More

by KAISERELLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar cerna
Jun 27, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

June 25, 2022

I recently purchased a 2022 Mercedes GLC from Larson Mercedes Benz in Tacoma. The salesman was excellent. I test drove several SUV'S and made my selection after the professionalism of the salesman Toma More

by Jazzy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomari Brown
Jun 27, 2022 -

Mercedes-Benz Of Tacoma responded

Here at Mercedes-Benz Of Tacoma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

Jun 27, 2022 -

Jazzy responded

Awesome. I plan to refer my friends Customer service is on the top of my list and it was definitely met

June 21, 2022

Always immediate and extremely exceptional customer service! Number one in the entire state of Washington! More

by eugenewatson0918
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Monica Saechao
Jun 21, 2022 -

eugenewatson0918 responded

Acknowledged

June 20, 2022

Great experience with Alexander; he knows everything Mercedes and Guest Experience! Get a new Mercedes and exceptional service from Alexander Jones! More

by Santos.maui12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Jones, Brandon Kindle, Scott Gerard, Jordan Delong, Jose Alberto
Jun 21, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your thoughts on working with Alexander and our team. We're glad to hear we delivered such a great experience! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

June 19, 2022

The salesman (Ali) was absolutely great and professional! I would definitely recommend your service to family and friends. Thank you More

by DAVIDM72045
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali , Andrew Falsetta, Emil Zakhrabov
Jun 20, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

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