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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

January 20, 2024

Ordered a vehicle and it came without an important option, but had 4 options I hadn't ordered so I'd say the attention to order detail was lacking. Just found another missing option, thus the revised More

by MARC.MEANS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arnie Manansala
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Jan 24, 2024 -

Mercedes-Benz Of Tacoma responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, Marc, and hopefully, we can get to the bottom of this. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

Mar 15, 2024 -

MARC.MEANS responded

Just found another missing option, thus the revised rating. More than happy to sit down and review the process to resolve the issue.

Mar 21, 2024 -

MARC.MEANS responded

Discovered my Sprinter build is missing a couple of the creature comforts I requested via the MB configurator (heated windshield, auto climate control) how do we rectify? Thanks Marc 425.941.9422 marc.means@live.com

Mar 21, 2024 -

Mercedes-Benz Of Tacoma responded

Good Morning Marc, We sent you the only van that was available at the time you inquired. You did not want to custom build your van at the time and stated you were okay with this. The chain of emails has been sent to you from your Sales Representative. Although you dispute the codes, there is a description of the option right next to the code. You continue to update your reviews suggesting we did you a disservice, but we did not. You took the only available van at the time and when it arrived, you were shown the van, looked at the options list and moved forward with your purchase. If you did not want this, you did NOT have to buy it at the time, and we'd have sold it to the next customer. If you have any further questions or would like to discuss this in person or on the phone, please feel free to reach out to me. Kindly, Brandon Kindle General Manager Mercedes-Benz of Tacoma 253.922.6820 brandonkindle@looklarson.com

January 20, 2024

Welcoming, helpful and excellent customer service Whole staff is quick responsive and attentive. Good communication and guidance as well. More

by SATWANTSANDHU18
Recommend Dealer
Yes
Employees Worked With
Benaiah Ellington, Benaiah Ellington
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Jan 21, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz Of Tacoma. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

January 20, 2024

Oscar always keep me apprised of the status of my vehicle. In addition he was very pleasant to work with. Good job. More

by MICHAELR8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna
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Jan 21, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Oscar delivered such a great experience! Mike Ruch Service Manager mikeruch@looklarson.com

January 19, 2024

Prompt, very friendly, thorough, and finished early! A very nice lady greeted me and Luke walked me to my car, visiting the whole way! More

by KDUFFY00
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
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Jan 20, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you! Luke and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz Of Tacoma. Mike Ruch Service Manager mikeruch@looklarson.com

January 19, 2024

I had a great experience with my purchase. The car is very enjoyable and nice. More

by BENZAUTOFINDER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Jose Alberto
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Jan 20, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon and Jose met your expectations. Thank you again for choosing Mercedes-Benz Of Tacoma, we look forward to having you as one of our valued customers for many more years to come! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

January 19, 2024

Quick easy painless I never even knew if credit was an issue... i kneel i had 800+ but other dealerships make a production of credit process i had nothing More

by KB.FLANAGAN
Recommend Dealer
Yes
Employees Worked With
Jose Alberto, Jose Alberto
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January 18, 2024

Good Im satisfied with the customer service I received both in the sales and service department. More

by BIGFREEZEL
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jan 18, 2024 -

Mercedes-Benz Of Tacoma responded

We really appreciate you taking the time to leave Mercedes-Benz of Tacoma this awesome review, thank you!

January 17, 2024

She was easy to work with and she was accommodating to my needs. She made communication easy by texting and I appreciate that. More

by KIMJK
Recommend Dealer
Yes
Employees Worked With
Alex
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Jan 18, 2024 -

Mercedes-Benz Of Tacoma responded

We're glad to know our team at Mercedes-Benz of Tacoma was able to accommodate your needs and make communication easy. Your positive feedback is greatly appreciated and we hope you won't hesitate to reach out if we can be of service again in the future!

January 17, 2024

Randy was extremely friendly, communicative, and informative. He insured to provide continuous updates on the status of our vehicle. I made our overall experience, very smooth and pleasant. More

by masoneverson
Recommend Dealer
Yes
Employees Worked With
Randy
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Jan 17, 2024 -

Mercedes-Benz Of Tacoma responded

We're delighted to know that Randy provided you with a smooth and pleasant experience at Mercedes-Benz of Tacoma. Thanks for the positive feedback!

January 17, 2024

Took care of what was wrong They also discovered a recall that the addressed as well More

by B.HOPKINS
Recommend Dealer
Yes
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Jan 17, 2024 -

Mercedes-Benz Of Tacoma responded

Hopkins, it's great to know that our team assisted you with your vehicle needs at Mercedes-Benz of Tacoma. Thank you for choosing us! Safe travels!

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