Mercedes-Benz Of Tacoma

I bought a car over 5 months ago and from day one my mercedes app did not work. I went back and forth between mercedes me and the dealership and no one would take the time to listen to me. I finally cam mercedes app did not work. I went back and forth between mercedes me and the dealership and no one would take the time to listen to me. I finally came across Trevor while going to get my keys after hours for the issue that was not resolved. I explained to him how frustrated this has been and I'm ready to give up hope. He took me by the side and said can I please help you?! He went above and beyond and an issue that has taken 5 months he fixed in 2 days!!! I can not thank him enough! I wish there were more of them out there like him!!! He deserves a promotion! He listened to me and understood my frustration unlike anyone else. More

They make it simple, the car was ready when they said it would be. They had an uber ready that brought us home when we dropped off our car, and had an uber scheduled to pick us up at our home when the servi would be. They had an uber ready that brought us home when we dropped off our car, and had an uber scheduled to pick us up at our home when the service was complete. More

Where is my car? ?!! Holding it hostage! Trevor has yet to call me with any updates on my car and it has been there for almost two months getting fixed. I have never h ?!! Holding it hostage! Trevor has yet to call me with any updates on my car and it has been there for almost two months getting fixed. I have never had an experience like this- ever. This is why I always buy from the Mercedes Benz of Lynwood. My insurance company wouldn’t tow it via ferry to Lynwood, so I was forced to take it to Tacoma. Looking back, I wish I had rented a uhaul and hauled it myself to Lynwood. Do not go to this dealership if you are in an accident and need a repair done. Go to Seattle or Lynwood. More

They been hard-working and excellent job on more explanation to the client and always they keep me posted explanation to the client and always they keep me posted More

Good location. comptemt service. Maintained schedule Terrible telephone access.I could not get through many times ! comptemt service. Maintained schedule Terrible telephone access.I could not get through many times ! More

Poor service, very sadMy vehicle came out with more oil leaks than I have ever seen leaks than I have ever seen More

People at this dealership know their stuff about their cars and are not pushy about purchasing a vehicle from them. Victoria A+ cars and are not pushy about purchasing a vehicle from them. Victoria A+ More

Diagnosis was terrible with how it was done due to no actual diagnosis or really issue that was found. actual diagnosis or really issue that was found. More

I feel I had an honest and informed experience with Tyler at Mercedes. I would definitely recommend friends and family. Should I win the lottery, I saw another couple of vehicles that my wife and I would l at Mercedes. I would definitely recommend friends and family. Should I win the lottery, I saw another couple of vehicles that my wife and I would look good in. Thank you! More

It's obvious there's very little/if any sales training. I was left sitting alone for hours while answers to my questions were found. No follow up call after the sale. I've done a lot of dealership consulting was left sitting alone for hours while answers to my questions were found. No follow up call after the sale. I've done a lot of dealership consulting, so I know what I'm talking about. More