Mercedes-Benz Of Tacoma

While the service done on my car was fine, I was very disappointed that I was not able to get a loaner car or rental car, which has always been one of the best "perks" as I live and work quite far away. disappointed that I was not able to get a loaner car or rental car, which has always been one of the best "perks" as I live and work quite far away. More

The service was excellent. The staff was nice. i love the barista service they have. The waiting area is very nice and clean. the barista service they have. The waiting area is very nice and clean. More

The initial service advisor caused my vehicle to not be covered under my warranty. Competent advisors are crucial especially dealing high ticket vehicles. Extremely disappointed. covered under my warranty. Competent advisors are crucial especially dealing high ticket vehicles. Extremely disappointed. More

The The service was good from the beginning to the end. They treated you as a person throughout the whole experience. They treated you as a person throughout the whole experience. More

Well, i brought my car in to get a diag and when i went ti go lick my car back up i got approached and was asked if my car was left the way the same way as when i dropped it off and it was not, my car was ti go lick my car back up i got approached and was asked if my car was left the way the same way as when i dropped it off and it was not, my car was ran through my stuff was stolen and they havent done anything about it. But my service advisor Alexa was very sweet and answered a of my questions that i had and was patient with me even tho i was a bit impatient and curious of what was going in with my car. More

Tyler was great to work with, the process was fast, we were in and out in 2 hours on a Saturday. We picked up our brand new Sprinter on Tuesday. What a great experience! Thanks, Mark B were in and out in 2 hours on a Saturday. We picked up our brand new Sprinter on Tuesday. What a great experience! Thanks, Mark B More

Staff was very Courteous and helpful. Service was completed in a timely manner. Very good experience. completed in a timely manner. Very good experience. More

Service went smoothly and everyone was very helpful.All Service went smoothly and everyone was very helpful. All in all it was painless even with the cost... Yippee for a 2016 GWagon that's great... Service went smoothly and everyone was very helpful. All in all it was painless even with the cost... Yippee for a 2016 GWagon that's great... More

I was scheduled for a recall service on my Sprinter Tiffin motor home on the 11th of November and was told it may take 2 days because they were running behind schedule. I received my vehicle back on th Tiffin motor home on the 11th of November and was told it may take 2 days because they were running behind schedule. I received my vehicle back on the 18th of November but didn't look over the vehicle until I got home to hook up electrical power. I was going to enter through the coach door when I notice the two locks on the coach door looked like someone had taken a screwdriver to the locks. I checked my outside storage compartments and found another lock had been tampered with and has disabled the door and compartment. I notified Mercedes of Tacoma and basically was told you have no responsibility in the matter. I need to call the police to file the report, call my insurance company etc. I believe Mercedes of Tacoma has responsibility to let customers know you have security issues and do not except any vehicle until you can complete the service the same day. I had asked to speak to a Manger when I notified you and still have not received a call. Very disappointing in your customer service. More

Unfortunately, the only game in town for sprinters. Always understaffed. Seems like there is only 1 mechanic on site, ever. Extremely long wait periods due to exhaust recall. Here's the problem. M Always understaffed. Seems like there is only 1 mechanic on site, ever. Extremely long wait periods due to exhaust recall. Here's the problem. Mercedes won't allow other mechanic shops to repair these trucks. So when your store is the only one that can, they get backlogged and expensive. If i had ANY other choice. I'd happily go there instead. More