Mercedes-Benz Of Tacoma

I dropped my car off for a standard 3-4 hour service appt, and my car was not ready until the next day. The complete lack of communication was beyond disappointing. When you call and leave a message for appt, and my car was not ready until the next day. The complete lack of communication was beyond disappointing. When you call and leave a message for the department manager requesting a call and NEVER get a call back- you wonder what is going on at Mercedes. More

Took 2 hours 15 minutes for just an oil change. Then tried to charge more than quote price. Terrible experience tried to charge more than quote price. Terrible experience More

Took to long to get an appointment , then 3 hrs for an A service only to find out due to low milage they did a 50,000 service. I suppose that will screw up my pre paid services . They never said .... service only to find out due to low milage they did a 50,000 service. I suppose that will screw up my pre paid services . They never said .... More

I love the car… the buying experience was so easy … and fast… customer service … world class fast… customer service … world class More

It was a very easy and quick experience. Their staff is very friendly and their lounge was great to get some work done while waiting. My only negative was that I never received the full inspection repor very friendly and their lounge was great to get some work done while waiting. My only negative was that I never received the full inspection report to see how other items in the car are doing (brakes, tires, battery, etc.). It was provided to me in another dealership. More

Love the staff here! They certainly made my trade in and purchase flawless. Everyone was friendly and attentive. purchase flawless. Everyone was friendly and attentive. More

The entire process was easy. The sales staff is very knowledgeable and helpful. The financing office did everything to get us the numbers we were looking for. knowledgeable and helpful. The financing office did everything to get us the numbers we were looking for. More

Waiting for four hours for an oil change service is not an experience I want. an experience I want. More

Our 2013 E350 Cabriolet Convertible was brought in to have the passenger side airbag replaced under recall. The service staff was very friendly and professional. We had planned to sell it. We hadn’t con have the passenger side airbag replaced under recall. The service staff was very friendly and professional. We had planned to sell it. We hadn’t considered the dealership as a potential buyer. However, after mentioning our plan to sell, Tibou B. In sales asked if he could check it out, take some pictures. Based on our research (KBB, dealer sales around the country, online ads) and low mileage (23,582), almost perfect condition ; we were asking $30,000, and thought $28,000 would a fair selling price. The dealership agreed. We are both winners. The next owner should be very happy with the car and Mercedes-Benz of Tacoma. Thank you Tibou and thanks to everyone we came pin contact with. The Jorgensens More

Everything that needed to be done on my SUV was explained to me in detail. Once confirmed we were going to proceed with service updates were provided and the SUV was ready for pickup as promised. The custo to me in detail. Once confirmed we were going to proceed with service updates were provided and the SUV was ready for pickup as promised. The customer service was excellent! More