Mercedes-Benz Of Tacoma

I took my 2020 E-350 sedan in for B service. From the moment I got there the staff were friendly and attentive. My service advisor, Amanda Hares was terrific. She reviewed the scope of the work, the cost moment I got there the staff were friendly and attentive. My service advisor, Amanda Hares was terrific. She reviewed the scope of the work, the cost and estimated completion time. She arranged for a loaner car and even went out of her way to program my wife's cell phone into the bluetooth technology. She reflects great pride upon herself and the dealership. More

Our service advisor was so helpful and kind! The work was done promptly with excellence! It made unexpected car trouble a quick and easy fix which was much appreciated! done promptly with excellence! It made unexpected car trouble a quick and easy fix which was much appreciated! More

Service representative did not return 3 calls to advise work status, then left for the day. We made contact with another service representative who did advise status. Next day, made contact with original work status, then left for the day. We made contact with another service representative who did advise status. Next day, made contact with original service representative who was then more responsive. More

Did not receive brake wear measurements. Service writer was left a hand written note to contact me by another service rep/cashier who checked me out. Service writer never contacted me and she cannot be con was left a hand written note to contact me by another service rep/cashier who checked me out. Service writer never contacted me and she cannot be contacted herself. Phone is never answered and her mailbox is full so can’t even leave a message. I’ve also tried emailing her and still have not received any acknowledgment. Unacceptable! More

Oscar was wonderful with communication, and all work was done in a timely manner. Really appreciate it! done in a timely manner. Really appreciate it! More

It was a great experience that I have ever had. My advisor, Alexa Jackson was a perfect for everything. Thank you. advisor, Alexa Jackson was a perfect for everything. Thank you. More

Unable to diagnose properly and replaced unnecessary part . Vehicle still stalls and now technician has recommended to replace intake manifolds, vehicle has only 68000 miles. Talked to service manager and re . Vehicle still stalls and now technician has recommended to replace intake manifolds, vehicle has only 68000 miles. Talked to service manager and requested a refund, which he completely declined. I will never come to your dealership again and discourage my family and friends as well. More

Worst customer service ever. I called many times to check on the status of my vehicle; which they had for over 30 days. Refused to return my calls even after several promises that they would and several atte on the status of my vehicle; which they had for over 30 days. Refused to return my calls even after several promises that they would and several attempts on my part to speak with someone. Finally on fourth attempt, at day 36 in the shop, I got a return call telling me my car had been completed "for awhile" and they didn't know why no one ever told me that. I have my phone records showing no message was ever left for me. When I finally picked up my vehicle, they had no bothered to charge it and it was almost empty. I will never return. More

Ken squeezed me in and got me going again. Was FAR away from home and in the middle of a long road trip. Ken saved the day and got us back on the road. 6-stars to him and his team. from home and in the middle of a long road trip. Ken saved the day and got us back on the road. 6-stars to him and his team. More