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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

October 29, 2021

Very nice people go take care I’ll go again thank youVery clean good service More

by Kulwindersaroya22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Andrew Falsetta, Monica Saechao, Emil Zakhrabov, Jose Alberto, Darryl Hares
Nov 01, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 29, 2021

Monica and amanda were very kind and excellent in service and communciating with me. I was very satisfied. More

by Gideon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda, Monica Saechao
Oct 29, 2021 -

Mercedes-Benz Of Tacoma responded

Gideon, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 28, 2021

Was a great place to go. The staff was friendly and treated you nice. Bring my vehicle there evey time More

by LILKALISPEL40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Darryl Hares
Oct 29, 2021 -

Mercedes-Benz Of Tacoma responded

We appreciate your business and Darryl, Moncia and our team looks forward to serving you again soon! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 28, 2021

Very good at diagnosing whatever issue there is with the vehicle. Very friendly and professional staff. Hard to contact because they rarely answer the phone in service department and overcharge on general m More

by 504
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Liz Davis
Nov 14, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. SERVICE: Darryl Hares Assistant Service Manager (253) 778-7326 darrylhares@looklarson.com

October 27, 2021

Put a dent in my door while servicing & still charged me so disappointed & won’t refund me More

by traskjourni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Saechao
Nov 13, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Darryl Hares Assistant Service Manager (253) 778-7326 darrylhares@looklarson.com

October 27, 2021

Everyone that I interacted with was pleasant and professional... The work took a little bit longer than expected but the staff kept me informed (one of the tech's was out ill). More

by DOUGHITCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria and Sandy
Oct 28, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Doug, and it's great to hear about your excellent experience here at Mercedes-Benz Of Tacoma. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 27, 2021

Joseph was fantastic. Great customer service and communication. I had a great experience. thank you! More

by RMAXIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph, Tibou Bangora
Oct 28, 2021 -

Mercedes-Benz Of Tacoma responded

Thanks for sharing your thoughts about your experience with Joseph here at Mercedes-Benz Of Tacoma. We appreciate your business and hope to see you again soon! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 27, 2021

Went there for some work..they said they would order the part and call me to schedule another appt…over a month later and still waiting for that call…… More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Idk who
Nov 13, 2021 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, John, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Darryl Hares Assistant Service Manager (253) 778-7326 darrylhares@looklarson.com

October 27, 2021

Liz did a great job recommending best tires and getting an appointment in a timely manner. Anthony also did a great job of accepting and returning my vehicle being super clean and ready to go! Thanks to bo More

by LOGLDR2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth and Anthony in the Service Department
Oct 28, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma, your feedback and rating mean a lot to us. We're glad Liz and Anthony were able to help, and we hope to see you again! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 27, 2021

I bought a 2019 GLC 300 for my wife and then in 2021 I bought myself a GLS 450. Chris sold me both vehicles. The GLC 300 I bought from the lot. The GLS 450 I had to order and it arrived on time within o More

by GAUGHANK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lee, Jose Alberto
Oct 28, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma, your feedback and rating mean a lot to us. We're glad Chris and Jose were able to help, and we hope to see you again! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

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