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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

October 23, 2021

Excellent service by Monica in the service department. She kept me in the loop and had my car back to me when promised. More

by JIMFOSTER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Darryl Hares
Report | Print
Oct 24, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you so much, Jim, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Monica to be a positive one at Mercedes-Benz Of Tacoma. Please don't hesitate to reach out if you need anything else. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 22, 2021

Very unhappy with customer service did not keep in contact with me about my vehicle, also went to get second opinion on what needed to be done to my vehicle and actually everything that they wanted fi More

by FINISHEDCARPENTRY
Recommend Dealer
No
Employees Worked With
Liz
Report | Print
Nov 08, 2021 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Darryl Hares Assistant Service Manager (253) 778-7326 darrylhares@looklarson.com

October 22, 2021

Always great customer service & personable, friendly staff. Enjoy talking with sales staff about current & up upcoming vehicles. More

by THE3EMBREYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lee, Monica Saechao, Darryl Hares
Report | Print
Oct 24, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz Of Tacoma. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 21, 2021

Service was completed quickly and well. No surprises! Staff was great about keeping me informed. More

by AUBERTINVR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Darryl Hares
Report | Print
Oct 22, 2021 -

Mercedes-Benz Of Tacoma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz Of Tacoma, we look forward to having you as one of our valued customers for many more years to come! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 21, 2021

Finance section, sales, section, service and the canteen, the sales reception section they are nice and polite with us, they are superb good job. More

by JIMAJONIGARTA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Falsetta, Jordan Delong, Arnie Manansala, Brandon Avery
Report | Print
Oct 21, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to leave us a five-star rating! We appreciate your business, Jim. We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz Of Tacoma. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 21, 2021

We had a loaner requested, but there was none. It took 1.5 hrs to finally got the car checked in. Not a pleasant experience. Probable want go back for my next service ,too bad since I liked your dealersh More

by HZNHLN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa?
Report | Print
Nov 07, 2021 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. SALES: Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com SERVICE: Darryl Hares Assistant Service Manager (253) 778-7326 darrylhares@looklarson.com

October 20, 2021

Very pleasant experience, car was carefully detailed before delivery. Salesman provided function and care advice. More

by RUGGERBB
Recommend Dealer
Yes
Employees Worked With
Andrew Falsetta, Jed Blanco
Report | Print
Oct 20, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 20, 2021

Guru was great to work with. The process was easy and went quickly. We were very satisfied with the quality of service. More

by MARKEN.HALSTAD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Falsetta, Guru Bajwa
Report | Print
Oct 21, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to leave us this great review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Guru met your expectations. Thank you again for choosing Mercedes-Benz Of Tacoma, we look forward to having you as one of our valued customers for many more years to come! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 19, 2021

POOR SERVICE, POOR COMUNICATION, UNREASESONABLE & UNPROFESSIONAL SERVICE. PEOPLE DID NOT FEEL WELCOME THERE, FEELING LIKE GRAB MONEY IS FIRST THING FOR THEIR JOB INSTEAD MAKING CLIENTS ARM & INTERES More

by ACU1100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Saechao
Report | Print
Nov 05, 2021 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. SALES: Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com SERVICE: Darryl Hares Assistant Service Manager (253) 778-7326 darrylhares@looklarson.com SERVICE: Darryl Hares Assistant Service Manager (253) 778-7326 darrylhares@looklarson.com

October 19, 2021

I was very impressed with Reymond and his knowledge about the inventory on hand and the history of Mercedes after being with the company for such a short time. I just love how Scott had all the answers to m More

by RUBYNHAYES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Falsetta, Scott Gerard, Reymond Rivas
Report | Print
Oct 19, 2021 -

Mercedes-Benz Of Tacoma responded

Ruby, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

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