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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

October 18, 2021

The service people at the Mercedes dealer are Not focused on customer service. The staff at sprinter were pleasant and helpful, however when I go my vehicle hime 49 minutes later the same issues appeared. I More

by MELISSABOWERS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No employees shared their names
Report | Print
Nov 04, 2021 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your service experience, Melissa, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. SERVICE: Darryl Hares Assistant Service Manager (253) 778-7326

October 18, 2021

Thanks for the 2015 GL450. Great price, great car. Thanks Chris, always hooking me up with great cars. More

by DAN PARK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lee
Report | Print
Oct 18, 2021 -

Mercedes-Benz Of Tacoma responded

Here at Mercedes-Benz Of Tacoma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, Dan, you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 17, 2021

Dependable service. Pleasant and knowledgeable customer staff. Service was all around first rate. Many Thanks More

by mscwilliams757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Hares
Report | Print
Oct 18, 2021 -

Mercedes-Benz Of Tacoma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 17, 2021

Every single person at this dealership was awesome. No creepy salesmen! Plus they sell the best cars on the market. Win win! Customer service is very much still a thing, and I truly felt “taken care of” T More

by Issy253
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember the name of the man who helped me learn my car. He was so kind and helpful and spent as much time as I wanted to spend teaching me everything I needed to know., Brandon Kindle, Emil Zakhrabov, Brandon Avery
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Oct 18, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 16, 2021

They serviced my car in a timely manner. There were a couple of charges that needed correcting which were quickly fixed. More

by PAMIANELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Darryl Hares
Report | Print
Oct 18, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 15, 2021

10/14/2021 Just wanted to thank Monica and the Mercedes dealership for great service! More

by DREAMSINGLASS01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao
Report | Print
Oct 15, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 15, 2021

Software upgrade issues not resolved and door locks not working properly. Monica was great but technical issues not fixed. More

by NYBERGJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao
Report | Print
Oct 15, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to leave us your feedback. We will be sure to share your comments with our team. Please reach out to us at your convenience. We'd like the opportunity to get things resolved. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

Oct 19, 2021 -

NYBERGJ responded

Software MBUX update created these issues: Key fob does not open doors properly. Digital assistant Mercedes does not work. Speed limit recognition on dash not working. Door speakers not working. The PSM reprogram not completed. It is very important to get the door locks and Mercedes to work right away. Thank you for your help.

Oct 26, 2021 -

NYBERGJ responded

Please see 10/19 response. Jim Nyberg

October 15, 2021

Shannon is AWESOME! She went out her way even when it wasn’t her job. She assisted me with up to date information that I never would have retrieved without her. Anyone who has Shannon as there sales repr More

by allenknight2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Shannon, Victoria , Brandon Kindle, Jose Alberto, Victoria Cheney, Shannon Schoonover
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Oct 15, 2021 -

Mercedes-Benz Of Tacoma responded

Congratulations on your new purchase, Allen! It's great to hear that Shannon was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. We appreciate you taking the time to leave us this fantastic review. Thanks again for choosing Mercedes-Benz Of Tacoma! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 15, 2021

very thorough and my problem with car was fixed in a timely manner. Would definitely be back More

by Brown.14309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuksenko
Report | Print
Oct 15, 2021 -

Mercedes-Benz Of Tacoma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz Of Tacoma! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 15, 2021

They took good care of us and we were happy with Owen and the overall service More

by D.C.GOODALL23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Owen Stockbauer, Brandon Avery
Report | Print
Oct 15, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you so much for choosing Mercedes-Benz Of Tacoma! We're glad to hear that you found your experience with Own to be a positive one. Please let us know if we can be of any more assistance. We're always happy to help. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

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