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Mercedes-Benz Of Tacoma - Service Center

Fife, WA

4.3
1,304 Reviews

1,306 Reviews of Mercedes-Benz Of Tacoma - Service Center

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September 20, 2021

"Monica always gives 5 star service, overall quality of..."

- JLM38

Monica always gives 5 star service, overall quality of services is great at Mercedes- Benz of Tacoma.

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Recommend Dealer
Yes
Employees Worked With
September 20, 2021

"Good service after waiting a month to get the car in, I..."

- PJHOTWHEELS

Good service after waiting a month to get the car in, I asked if anything else was needed, Monica said all was good, When I read the service receipt, Tech says its due for transmission service and a battery , I would have had this done now if I knew!

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Yes
Employees Worked With
September 18, 2021

"I experience d an hour and a half wait for a rental car..."

- WERSCHKULS

I experience d an hour and a half wait for a rental car because rental car company did not receive notification of the need for a rental by myself and others.

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Recommend Dealer
Yes
Employees Worked With
Amanda
September 18, 2021

"Over all Services at the Dealership isn't bad,but some..."

- AMULE66

Over all Services at the Dealership isn't bad,but some associates needs customers language to improve the overall quality of services.

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Recommend Dealer
Yes
Employees Worked With
September 18, 2021

"Good service but bad communication with..."

- AMULE66

Good service but bad communication with customers,inquires are not answered on timely manner.Please improve on this area.

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Recommend Dealer
Yes
Employees Worked With
September 16, 2021

"Service department got me in quickly and provided a..."

- LEEVAN1098

Service department got me in quickly and provided a loaner vehicle. Got my car done very quickly. Great service

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Recommend Dealer
Yes
Employees Worked With
September 16, 2021

"Had a normalScheduled service, they didn’t address the..."

- MIZDIZ78

Had a normal Scheduled service, they didn’t address the notice on my dashboard about needing service until they told me it was ready and I saw it was still there. The woman said it was an issue with an airbag part that wasn’t recalled but I would have to have replaced. I asked why I would need to pay for that type of issue and she said that I was still under warrantee so she would order the part and let me know when it was in. That was well over a month ago and no follow up. I’ll call on it but I figured that would be an important thing to follow up on.

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Recommend Dealer
Yes
Employees Worked With
September 16, 2021

"Thank you for my Service consultant, Joseph Kuksenko.He..."

- LAW

Thank you for my Service consultant, Joseph Kuksenko. He was very helpful, responsible and friendly!

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Recommend Dealer
Yes
Employees Worked With
Joseph Kuksenko
September 16, 2021

"Always appreciate the proactive service from your Service..."

- DIANE

Always appreciate the proactive service from your Service Dept associates. Nice too the complimentary coffee and treats! Thank you!

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Recommend Dealer
Yes
Employees Worked With
September 15, 2021

"Quick and easy arrival & entry into the system. Thorough..."

- mister.b

Quick and easy arrival & entry into the system. Thorough explanation up front of what to expect. Timely update on service status. Quick, easy and thorough completion and explanation of the results.

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Recommend Dealer
Yes
Employees Worked With
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