Mercedes-Benz of Akron

I had picked up a GLC 43 from Nathan Beaver recently and he was very helpful throughout the whole process. I am very pleased with the help and support I had received, I highly recommend asking for Nathan I will be going back to him for future Mercedes.

Nathan was very helpful, tended to our needs, followed up with us very professionally, all through covid and these trying times. I felt very comfortable and sure that I was buying a great car. Great experience, great sales person!

Nathan beaver was awesome! He handled everything thing in my transaction. From vehicle delivery to trade in of my existing MB...obtained terrific financing too! You have a customer for life...warmest regards..John Hawley

Clean, no xxxxxxxx very professional made a deal and it was done instantly salesman was fantastic quiet place to do businessCar was delivered as promised they gave me a great price and was shipped just like they said great people to do business with Nate was just The king ,a great gu!

Bad customer service. Please do yourself a favor and go shop anywhere else, unless you want to be mistreated. They are not responsable, poor communication, and they treat you as if you are just a joke... To add don't text them, they ask you to text in order to mock you specially Nathan Beaver.

I traded in my GLA lease for a GLC last week. Salvatore was my Sales Consultant and he was AMAZING. Super responsive and helpful. I basically purchased the car online and he texted me photos and personally made sure my floor mats and audio cords, etc. we’re in the vehicle at delivery. He followed up to make sure I didn’t have any questions - and just to make sure that I’m loving my car! Go to MB of Akron and ask for Salvatore!

I see the negative reviews, but perhaps the new management has done wonders for this place. I inquired about purchasing via email and did the transaction remotely. Car was ordered, ceramic coated, and on schedule. Great communication the whole way through and everyone at the dealership was very nice and helpful. Kudos to Bonnie Kanor for starting the process and Jayda Nagy for seeing us through with the sale. A great car buying experience - nice to know you can trust this dealer when traveling out of state to pick up a car that was ordered. Thanks again!

The worst customer service ever . i got called for recall service . I went first time , then after 30 min they told me the repair piece is not available , so I left !!! Next time they called me , and I scheduled my car pick up between 8-9 am !!! I waited till 10 no nobody showed up . Around 1040 , I called them to check ,they connect me to the driver that was lost in Cleveland downtown, and he doesn’t have GPS and he doesn’t know how to use google maps , waze , or apple map !!!! I tried to help him to find my place,but he was lost. I called the manager to complain .. I left two messages ... did he even call back ??? U got the answers ... No Such a bad service .. and I will re consider all my future car shopping ... well ,this how u lose customers .

Nathan was a pleasure to work with and made the transaction very easy. The negotiation process was concise and pleasant. Nathan was responsive and I would definitely purchase another vehicle from Akron Mercedes Benz!

Great staff and buying experience. Just picked up a new C3004M. We thought we were going to have to order a 2018 model after searching without luck for a fully loaded model. MBofA was able to locate and secure a vehicle and get it to us in a week