Mercedes-Benz of Akron

I recently purchased an AMG SL55 from Akron Mercedes-Benz, and the entire experience exceeded my expectations. Buying a vehicle from out of state can be stressful since you don't have the oppor Mercedes-Benz, and the entire experience exceeded my expectations. Buying a vehicle from out of state can be stressful since you don't have the opportunity to see or drive it in person, but Tyler Garcia made the entire process seamless from start to finish. Tyler took the time to provide a detailed video walkaround of the car, carefully inspecting every body panel, wheel, and feature so I knew exactly what I was buying. The car arrived exactly as represented—in absolutely pristine condition. Throughout the process, Tyler was responsive, professional, knowledgeable, and genuinely enjoyable to work with. He answered every question promptly, kept me informed at every step, and made me feel completely confident in my purchase. The paperwork was straightforward and hassle-free, making the transaction incredibly easy. I've purchased several new vehicles over the years, and this was, without question, the easiest and most enjoyable car-buying experience I've ever had. After the paperwork was completed and the wire transfer was received, my car was loaded onto a transport truck within 48 hours and delivered to my home just 24 hours later. That's truly first-class service. If you're considering purchasing a Mercedes-Benz—whether you're local or buying from out of state—I highly recommend Tyler Garcia and the team at Akron Mercedes-Benz. They made what could have been a complicated long-distance purchase feel effortless, and I wouldn't hesitate to buy from them again. More

From the time I arrived until I left Mercedes Benz Akron I was treated with the upmost curtesy and respect. The vehicles (MB in general)are expensive and everyone always want to pay less, but I was TREATED I was treated with the upmost curtesy and respect. The vehicles (MB in general)are expensive and everyone always want to pay less, but I was TREATED like I was buying an expensive vehicle. Thank you!! More

Derek is such an awesome help! He really made the whole process easy from A to Z. He’s always been there for any questions and assistance. Cannot recommend him highly enough! He really made the whole process easy from A to Z. He’s always been there for any questions and assistance. Cannot recommend him highly enough! More

Benjamin Aby is a great sales person. He is honest, thoughtful, and doesn't pressure at all. He goes out of this way to accommodate the client, along with answering any of my questions ab He is honest, thoughtful, and doesn't pressure at all. He goes out of this way to accommodate the client, along with answering any of my questions about my new Mercedes after it leaves the showroom! More

Dealership service is non-existent. You make an appointment 4 weeks ahead of the scheduled service date., take the car in, vehicle sits all day Saturday and Monday without being touche You make an appointment 4 weeks ahead of the scheduled service date., take the car in, vehicle sits all day Saturday and Monday without being touched or moved. Call 11:30 AM Monday, leave message requesting a call back, at 4:00 PM no call back! Positively low class ignorant people. I wouldn’t take a Yugo to these clowns. It was unbelievable that the nasty cocky service woman was surprised when I requested my automobile to be brought around by 5:30PM for pickup. I didn’t purchase a new Mercedes for it to sit at a dealership until they feel like performing any Service. Since my vehicle appointment was made so early, my automobile should have been the first in the service bay Monday morning. This is the second Mercedes dealership I have been treated like dirt. Don’t waste your time calling Mercedes Benz customer care, they are useless! Just a little nicer when blowing smoke in your face. I should’ve stayed with Cadillac. More

Derek Stone, Sales Consultant, went above and beyond to find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Witho find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Without a doubt, Derek Stone is the person to go to for a car deal! More

Derek Stone made the purchasing experience unlike the typical characterization of car salespersons. Speaking the truth regarding the utility of the options availabe and practicing the art of listening we typical characterization of car salespersons. Speaking the truth regarding the utility of the options availabe and practicing the art of listening were two traits of salesmanship that were the keys to the sale. More

Everything part of the car buying process was great. Just wished they would be open an hour later since it’s almost summer and that would help customers get there after finishing work. Just wished they would be open an hour later since it’s almost summer and that would help customers get there after finishing work. More

My buying experience at this dealership, especially with Derek Stone was second to none. Excellent communication & honesty. I will be back. Derek Stone was second to none. Excellent communication & honesty. I will be back. More

Our experience at Mercedes-Benz of Akron was fantastic. All of the people we met with are True professionals even the owner came over to make sure that we were completely satisfied All of the people we met with are True professionals even the owner came over to make sure that we were completely satisfied More